Assistant Store Manager - Dover, NH (Weeks)

TD Bank • Dover, NH

9d • Onsite

About The Position

The Assistant Store Manager is an experienced leader responsible for day-to-day service, sales, and operational objectives at a TD Store. The role leads a team in growing and deepening Customer relationships through convenience, sales and advice, and personalized, connected service. The Assistant Store Manager can lead the Store with minimal direction and make day-to-day decisions on the teller line or platform.

The role oversees service and advice delivery, team performance, operational compliance, risk management, and the Customer experience. It coaches and develops colleagues, drives business objectives and referrals, manages escalations, supports accurate and efficient Store operations, and helps maintain a compliant and welcoming Store environment. The position also participates in hiring, performance management, community engagement, and process improvement.

Requirements

• Undergraduate degree or equivalent experience.
• At least 2 years of experience working with customers and/or in sales, or equivalent experience.
• Strong verbal and written communication skills.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Demonstrated ability to provide Legendary Customer Service.
• Proficiency in Microsoft Office.
• Demonstrated organization, interpersonal, communication, and decision-making skills.
• Proficiency with expense management.
• Must maintain active NMLS registration upon hire to engage in conversations with customers about loan products and facilitate application intake.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Supervisory or leadership experience.
• Previous consumer and residential lending experience.
• Knowledge of banking products and services.
• Notary license.

Responsibilities

• Lead a team of advice and service colleagues in meeting individual and Store objectives, performance goals, and Customer and colleague experience expectations.
• Provide day-to-day team leadership and work direction to ensure efficient delivery of personalized and complex service and advice while maintaining compliance with regulatory guidelines.
• Coach and observe colleagues to reinforce proactive advice, product recommendations, sales strategies, and product and service knowledge.
• Use knowledge of the local market, competitive offerings, and economic trends to support Customer advice and financial empowerment.
• Handle critical or high-risk issues and act as an escalation point for Customer problem resolution.
• Establish work direction and role ownership for advice delivery and daily, quarterly, and annual objectives.
• Provide end-to-end financial advice, information, tools, and real-time insights to help Customers achieve their goals.
• Identify advice opportunities and referrals, manage leads and Customer outreach, set or host appointments, and support business growth.
• Participate in community events and promote the TD brand.
• Build strong partnerships between colleagues handling day-to-day transactions and platform bankers or other partners to support effective referrals.
• Maintain optimal colleague scheduling to meet Customer demand and compliance requirements.
• Ensure the Store's lobby, frontline, and common areas meet internal, external, premises, marketing, and regulatory guidelines.
• Lead operational compliance across teller and platform operations and oversee the completion and quality of day-to-day processes and transactions.
• Support efficient Store operations by following bank policies and procedures and meeting audit requirements.
• May perform account maintenance, wire transfers, Store opening and closing, cash management, and other daily Store operations.
• Develop and lead the Store's Operational Excellence plan, including vault management and monthly vault and drawer audits.
• Identify and mitigate risk, audit compliance and operational soundness, and escalate non-standard or high-risk transactions and activities.
• Ensure accurate documentation and due diligence for Customer transactions and business processes; support process improvements and timely completion of procedures.
• Lead a high-performing team through feedback, performance reviews, coaching, development, and performance management.
• Contribute to team performance objectives, track and address performance, and recognize achievements in a timely manner.
• Ensure colleagues comply with bank policies, procedures, and conduct guidelines; share expertise and communicate issues with partners and teams.
• Support positive change, recruitment and selection, a diverse and equitable workplace, and strong working relationships.
• Act as a brand champion for the business area and the bank.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, with eligibility for cash and/or equity incentive awards generally through participation in an incentive plan
• Training and onboarding
• Access to an online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager