Assistant Store Manager - Dover, NH (Weeks)

TD • Dover, NH

10d • $30 - $45 • Onsite

About The Position

The Assistant Store Manager leads the day-to-day service, sales, and operational objectives of a TD Store. The role guides a team in growing and deepening customer relationships through convenient service, sales and advice, and a personalized, connected experience. The Assistant Store Manager can lead the Store with minimal direction and make day-to-day decisions for teller-line and platform work.

This leader coaches colleagues to provide personalized financial advice, achieve individual and Store goals, and deliver a strong customer and colleague experience while adhering to compliance and regulatory requirements. The role manages complex sales and service activities, supports customer financial confidence through needs-based recommendations, and contributes to business growth through referrals, lead management, customer outreach, and community engagement.

The Assistant Store Manager is also accountable for operational soundness, risk management, audits, policy compliance, and effective team development. The position may perform Store operations such as account maintenance, wire transfers, opening and closing, and cash management. It includes mortgage-loan-originator-related duties and requires eligibility for NMLS registration and employment with a covered financial institution. The position is based in Dover, New Hampshire, with 40 hours listed and a pay range of $29.75–$44.50 USD.

Requirements

• Undergraduate degree or equivalent experience.
• At least 2 years of experience working with customers and/or in sales, or equivalent.
• Demonstrated ability to provide legendary customer service.
• Strong verbal and written communication skills.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Proficiency in Microsoft Office.
• Demonstrated organization, interpersonal, communication, and decision-making skills.
• Proficiency with expense management.
• Must maintain active NMLS registration status upon hire to engage with customers about loan products and facilitate application intake.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding government-agency findings.
• Ability to meet the role's physical requirements, including frequent sitting, standing, and walking; occasional lifting/carrying, bending, squatting, kneeling, crawling, climbing, reaching, pushing, pulling, and twisting; and continuous concentration, multitasking, office-equipment use, and reading, writing, and comprehending instructions.

Nice To Haves

• Supervisory or leadership experience.
• Previous consumer and residential lending experience.
• Knowledge of banking products and services.
• Notary license.

Responsibilities

• Lead a team of advice and service colleagues in meeting individual and Store objectives, performance goals, and customer and colleague experience expectations.
• Provide day-to-day team leadership and work direction for service, advice, sales, and operational activities while maintaining compliance with applicable requirements.
• Coach and develop colleagues on advice strategies, product and service knowledge, service behaviors, and proactive customer recommendations.
• Deliver end-to-end financial advice, provide tools and information for customer financial management, and offer timely insights and recommendations.
• Identify advice opportunities and referrals to support customer relationships, profitability, and business growth.
• Manage customer leads and outreach, including self-generated leads, partner and retail referrals, campaign leads, outbound calls, Relay SMS, appointments, and lead prioritization.
• Handle critical, high-risk, and escalated customer issues; resolve problems and help prevent recurrence.
• Participate in community events and promote the TD brand while serving community needs.
• Maintain appropriate colleague scheduling to meet customer demand and compliance requirements.
• Promote a welcoming, professional Store environment and ensure common areas, lobby, and frontline follow applicable premises, marketing, and regulatory guidelines.
• Lead operational compliance across Store, teller, and platform operations; oversee the completion and quality of daily processes and transactions.
• Support Store efficiency, policy adherence, audit readiness, and the Operational Excellence plan.
• Perform or oversee daily Store operations, which may include account maintenance, wire transfers, Store opening and closing, cash management, vault management, and monthly vault and drawer audits.
• Identify and mitigate risk, audit adherence to policies and procedures, escalate non-standard or high-risk activity, and ensure accurate documentation and due diligence.
• Support process improvement and timely, accurate completion of business processes and procedures.
• Provide feedback, performance reviews, coaching, development, and timely performance management for team members.
• Help set team performance objectives, monitor results, and recognize or address performance.
• Reinforce TD's shared commitments and policies; support knowledge-sharing, communication, positive working relationships, and appropriate escalation of business challenges.
• Participate in recruitment and selection and promote a fair, equitable, and diverse workplace.
• Serve as a brand champion for the business area and bank.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation and incentive awards, including potential cash and/or equity incentive awards

What This Job Offers

• Job Type: Full-time
• Career Level: Manager