Assistant Store Manager - Dover Mall, Dover, DE

DTLR, Inc. • Dover, DE

2d • $18 - $20

About The Position

The Assistant Store Manager assists the Store Manager in maintaining daily retail store operations and achieving maximum sales and profitability through merchandising execution, expense and inventory management, staff training and development, human resources management, and outstanding customer service. The role is responsible for staff performance and policy compliance, supports recruitment and employee evaluations, and helps manage expenses and shrink. The position requires a flexible schedule that may include days, nights, weekends, and holidays, with a standard work week not exceeding 40 hours. The employee may work in multiple stores within the assigned district and must have reliable transportation and be willing to travel by car, plane, or train.

Requirements

• At least one year of retail management experience.
• Solid knowledge of business and excellent command of English for communicating with management, associates, and customers.
• Strong interpersonal skills, including poise, tact, and diplomacy when handling sensitive and confidential situations.
• Ability to think strategically and plan and organize effectively.
• Professionalism in all situations.
• Proficient analytical ability to gather and summarize data, solve administrative problems, and prioritize work.
• Results-driven, with critical and creative thinking, project management, time management, analytical, and organizational skills.
• Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
• Ability to plan, organize, multitask, and prioritize effectively while responding proactively to changing demands from multiple sources.
• Ability to execute directives precisely and consistently.
• Working knowledge of Microsoft Office products.
• Willingness to work in multiple stores in the assigned district.
• Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
• Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment.
• Reliable transportation and willingness to travel by car, plane, or train.

Responsibilities

• Oversee the quality and performance of retail store staff.
• Ensure compliance with company policies and procedures.
• Model effective leadership to build commitment to store goals and training standards.
• Assist with recruiting, selecting, training, and developing store personnel.
• Assist the Store Manager and provide feedback on annual performance evaluations for store employees.
• Assist with expense management and develop strategies to help stores meet budget expectations.
• Help monitor and identify loss or inventory inconsistencies and ensure shrink goals meet or exceed company plan.
• Monitor and control operational compliance, safety, and business standards.
• Support training employees in suggested-selling and merchandising techniques.
• Uphold customer service standards and provide customers with a friendly environment and outstanding service.
• Assist with accurate and regular merchandise inventory counts.
• Perform other duties as assigned.

Benefits

• Bonus opportunity when guidelines or criteria are met.
• Company 401(k) plan eligibility for all roles.
• Full-time roles are eligible for medical, dental, and vision coverage and company-paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed