Assistant Store Manager - Christiana Mall, Newark, DE
About The Position
The Assistant Store Manager assists the Store Manager with the daily operations of a retail store, supporting sales and profitability through merchandising execution, expense and inventory management, team training and development, human resources activities, and outstanding customer service. The role is responsible for the quality and performance of store staff, compliance with company policies and operational standards, and helping the store meet its goals. The standard work week does not exceed 40 hours, and a flexible schedule is required, including days, nights, weekends, and holidays. The position may require work in multiple stores within the assigned district and travel by car, plane, or train.
Requirements
- At least one year of experience in retail management.
- Solid knowledge of business and excellent command of English for effective communication with management, associates, and customers.
- Strong interpersonal skills, including poise, tact, and diplomacy when handling sensitive and confidential situations.
- Ability to think strategically and plan and organize effectively.
- Ability to maintain a high degree of professionalism.
- Proficient analytical ability to gather and summarize data, solve administrative problems, and prioritize work.
- Results-driven, with critical and creative thinking, project management, time management, analytical, and organizational skills.
- Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
- Ability to plan, organize, multitask, and prioritize effectively while responding proactively to changing demands from multiple sources.
- Ability to execute directives precisely and consistently.
- Working knowledge of Microsoft Office products.
- Willingness to work in multiple stores in the assigned district.
- Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
- Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment with flexibility.
- Reliable transportation.
- Willingness to travel by car, plane, or train.
Responsibilities
- Support overall quality and performance of retail store staff.
- Ensure compliance with company policies and procedures.
- Model effective leadership to gain commitment to store goals and training standards.
- Assist with recruiting, selecting, training, and developing store personnel.
- Assist the Store Manager with annual employee performance evaluations and provide feedback.
- Assist with expense management and develop strategies to help stores perform within budget.
- Help monitor and identify loss or inventory inconsistencies so the store can meet shrink goals at or below the company plan.
- Monitor and control operational compliance, safety, and business standards.
- Support employee training in suggested selling and merchandising techniques.
- Uphold company customer service standards and provide customers with a friendly environment and outstanding service.
- Assist with accurate and regular merchandise inventory counts.
- Perform other assigned duties.
Benefits
- Bonus opportunity when guidelines or criteria are met.
- Company 401(k) plan eligibility for all roles.
- Medical insurance for full-time roles.
- Dental insurance for full-time roles.
- Vision insurance for full-time roles.
- Company-paid time off for full-time roles.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
