Store Manager - Seekonk, MA

Petco • Seekonk, MA

9d • Onsite

About The Position

The Store Manager (described in the posting as a General Manager) leads a high-performing Pet Care Center, putting pets first while inspiring partners, serving customers, and delivering strong business results. The role is accountable for people, performance, and processes, and requires modeling effective leadership, building engaged teams, driving profitable growth, and upholding standards for animal care, safety, and customer experience.

The manager champions the health, safety, and humane care of animals; creates a welcoming environment for pets and pet parents; and leads with integrity. The role includes recruiting, training, coaching, and developing a diverse team; fostering an inclusive and collaborative culture; and building leadership capacity and succession plans. The manager owns business performance by driving sales, profitability, and operational excellence, analyzing results and acting on opportunities, and managing labor, payroll, and expenses. Responsibilities also include executing merchandising, inventory, and operational processes; maintaining security, cleanliness, and safety; completing administrative tasks accurately and on time; and representing Petco through local events, adoption initiatives, and community partnerships.

The position is primarily based in a Pet Care Center retail environment, with regular presence on the sales floor and frequent interaction with partners, customers, and pets. Most work is indoors, with occasional trips outside the center for bank deposits, merchandise transport, or community events. The role requires flexible availability for operating hours, including evenings, weekends, and holidays, and limited travel may be required for training, meetings, or community engagement. It is full-time, with full-time status eligibility determined by average hours worked under company policy and applicable law.

Requirements

• At least 3 years of management experience; retail leadership is preferred.
• Strong people leadership, coaching, and talent development skills.
• Solid business, financial, and operational acumen.
• Excellent communication, problem-solving, and organizational abilities.
• Genuine passion for pets and customer service.
• Flexible availability to support operating hours, including evenings, weekends, and holidays.
• Ability to frequently stand and walk, and to bend, kneel, reach, and lift.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to work near animals and tolerate exposure to animal dander, odors, noises, and cleaning chemicals.
• High school diploma or GED preferred.
• Completion of Petco leadership development programs may be required for internal candidates.

Nice To Haves

• Retail leadership experience.
• High school diploma or GED.

Responsibilities

• Champion animal health, safety, and humane care and ensure Petco standards and policies are followed.
• Create a welcoming, supportive environment for pets and pet parents.
• Attract, hire, train, coach, and develop diverse talent across the Pet Care Center.
• Build an inclusive, collaborative, energized team and support partner engagement, growth, and career development.
• Develop leadership capacity and a succession plan; manage performance, coaching, and accountability.
• Drive sales growth, profitability, and operational excellence, meeting or exceeding business goals.
• Analyze financial and operational results, reports, audits, and center visits; identify opportunities and take action to improve performance.
• Manage labor, payroll, and expenses to maximize productivity and results.
• Execute merchandising, inventory, and operational processes to brand and safety standards.
• Ensure safe opening and closing procedures and adherence to security protocols.
• Maintain store appearance, cleanliness, and safety standards; protect pets, partners, and merchandise through loss prevention and inventory controls.
• Complete administrative, payroll, and inventory tasks accurately and on time.
• Represent Petco in the community through local events, adoption initiatives, and partnerships.
• Engage with customers on the sales floor, provide assistance, and perform cashiering and point-of-sale transactions.

Benefits

• Growth opportunities through development programs and career pathways.
• Health and financial benefits, 401(k), incentives, and paid time off are referenced in Petco's Total Rewards information.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED