Store Manager Jobs

About The Position

Requirements

• Proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years of age.
• High school diploma or equivalent required.
• At least 1 year of retail management experience required.
• Outgoing and welcoming personality with strong people skills and the ability to provide genuine, individualized guest assistance.
• Clear verbal and written communication and listening skills in English, in person and by phone.
• Ability to work independently and lead a team while completing assigned tasks in a timely manner.
• Meet leadership expectations for attendance, personal appearance, safety, and maintaining a respectful workplace.
• Ability to operate a Point-of-Sale (POS) computer system.
• Basic mathematics skills, including addition, subtraction, multiplication, division, and currency handling, and alphabetizing skills.
• Ability to complete paperwork properly, follow written, oral, or diagram instructions, and convey instructions to others.
• Ability to perform financial tasks strictly according to company policy.
• Ability to achieve objectives and lead in a fast-paced, rapidly changing environment.
• Ability to work 40 hours per week and flexibly work extended hours or days as necessary, including nights, weekends, some holidays, and occasional overtime.
• Ability to manage pressure constructively and adapt to stressful situations without affecting guest interactions; creativity and problem-solving ability.
• Reliability, trustworthiness, and good judgment; ability to work alone.
• Ability to stand and move throughout the store unassisted for up to 12 hours per day.
• Ability to bend, stoop, crouch, balance, stretch, reach, climb ladders, lift merchandise weighing up to 30 pounds from ground level to at least 4 feet, and use basic fine and gross motor skills.

Nice To Haves

• Associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or a related field.
• At least 3 years of retail sales, guest service, and/or management or leadership experience.
• Video game knowledge.
• Bilingual English/Spanish speaking and writing skills.
• For positions in stores on military bases, possession of or ability to acquire during onboarding a working understanding of military ranks and related insignia.

Responsibilities

• Lead store operations and the store team in meeting or exceeding sales, profit, and shrink goals, including completing required administrative and operational duties.
• Provide and model best-in-class guest service by greeting guests, responding to questions and concerns, assisting with gaming needs, sharing promotions and recommendations, applying selling behaviors, and prioritizing guests throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that encourage sales and repeat business.
• Process guest purchases and returns accurately using the Point-of-Sale (POS) system, including handling change, bagging merchandise, and providing receipts.
• Answer guest questions in person and by phone, using the prescribed GameStop phone greeting and professional, courteous communication.
• Promote GameStop guest benefits, including title reservations, trade-ins, and the Pro Rewards loyalty program.
• Recruit, interview, hire, assess, develop, and retain high-performing associates.
• Ensure associates complete onboarding, job training, and compliance training before opening or closing a shift alone, and understand company and store policies, inventory control, loss prevention, scam awareness, safety practices, financial protocol, and ethical responsibilities.
• Communicate regularly with store associates and the District Manager to implement store initiatives according to plan.
• Set guest-service expectations and train associates in their job duties, policies, procedures, practices, and guidelines.
• Supervise and delegate tasks to Sales Associates, Retail Keyholders, and Assistant Store Managers.
• Schedule associates according to scheduling guidelines and account for required breaks and meals; manage staffing levels to maintain guest service.
• Approve payroll, enter paid time off, make time edits, and verify associates are paid for all time worked.
• Provide timely recognition and performance feedback, and regularly enter written feedback for each associate in Workday or the HR service management system.
• Keep all store areas, including restrooms, neat, clean, organized, and merchandised according to company guidelines; ensure fixtures and equipment are in working order.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Perform inventory counts at the home store and other stores in the district or region; stock and restock merchandise and ensure products are organized and alphabetized on the sales floor.
• Protect company assets through inventory control, loss prevention, scam awareness, and safety practices; deliver bank deposits as required and visually inspect associates’ packages or belongings at closing or the end of a shift when appropriate.
• Count, balance, and reconcile daily business transactions in the POS system; complete closeout paperwork and deposit slips, maintain sufficient cash and change, and make bank deposits daily or as directed by established guidelines.
• Verify shipments, document discrepancies or shortages in the POS system, conduct merchandise inventories, and communicate discrepancies to the District Manager.
• Process defectives, recalls, and stock pulls accurately and promptly, ensuring boxes are correctly labeled and include packing lists.
• Maintain awareness of associate and guest safety, address potentially hazardous situations promptly, and report injuries according to company guidelines.
• Maintain neat, organized store records and files and ensure manuals are up to date.
• For stores located on a military base, form professional partnerships with appropriate military personnel, including the Supply Base Leader.
• Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.