Store Manager (Store 0196)

GameStop•Nashua, NH

10d•Onsite

About The Position

The Store Manager is responsible for all facets of store operations and directly influences the performance of employees who interact with guests. Using GameStop’s buy, sell, trade, and reservation business model and Circle of Life, the Store Manager develops and promotes a sales culture by creating individualized solutions, providing outstanding guest service, and supporting the store environment to meet or exceed sales and profit goals. The role ensures products are visible and accessible, builds sales through product and gaming knowledge, maintains a clean and organized shopping environment, and grows guest loyalty and repeat business. The Store Manager supervises retail staff, with staffing levels varying by store size, location, and expected sales volume. The Store Manager leads in a multiunit capacity and is accountable for guest service, staffing and associate development, sales and profit performance, store presentation, inventory, loss prevention, financial processes, safety, and administrative operations. The position requires 40 hours per week, with flexibility for extended hours or days, including nights, weekends, some holidays, and occasional overtime. Store Manager job duties and qualifications may change based on business conditions and needs.

Requirements

Proof of identity and eligibility to legally work in the United States.
Must be at least 18 years of age.
High school diploma or equivalent required.
At least 1 year of retail management experience required.
Outgoing and welcoming personality with strong people skills and the ability to provide genuine, individualized guest assistance.
Clear verbal and written communication and listening skills in English, in person and by phone.
Ability to work independently and lead a team while completing assigned tasks in a timely manner.
Meet leadership expectations for attendance, personal appearance, safety, and maintaining a respectful workplace.
Ability to operate a Point-of-Sale (POS) computer system.
Basic mathematics skills, including addition, subtraction, multiplication, division, and currency handling, and alphabetizing skills.
Ability to complete paperwork properly, follow written, oral, or diagram instructions, and convey instructions to others.
Ability to perform financial tasks strictly according to company policy.
Ability to achieve objectives and lead in a fast-paced, rapidly changing environment.
Ability to work 40 hours per week and flexibly work extended hours or days as necessary, including nights, weekends, some holidays, and occasional overtime.
Ability to manage pressure constructively and adapt to stressful situations without affecting guest interactions; creativity and problem-solving ability.
Reliability, trustworthiness, and good judgment; ability to work alone.
Ability to stand and move throughout the store unassisted for up to 12 hours per day.
Ability to bend, stoop, crouch, balance, stretch, reach, climb ladders, lift merchandise weighing up to 30 pounds from ground level to at least 4 feet, and use basic fine and gross motor skills.

Nice To Haves

Associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or a related field.
At least 3 years of retail sales, guest service, and/or management or leadership experience.
Video game knowledge.
Bilingual English/Spanish speaking and writing skills.
For positions in stores on military bases, possession of or ability to acquire during onboarding a working understanding of military ranks and related insignia.

Responsibilities

Lead store operations and the store team in meeting or exceeding sales, profit, and shrink goals, including completing required administrative and operational duties.
Provide and model best-in-class guest service by greeting guests, responding to questions and concerns, assisting with gaming needs, sharing promotions and recommendations, applying selling behaviors, and prioritizing guests throughout the store.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that encourage sales and repeat business.
Process guest purchases and returns accurately using the Point-of-Sale (POS) system, including handling change, bagging merchandise, and providing receipts.
Answer guest questions in person and by phone, using the prescribed GameStop phone greeting and professional, courteous communication.
Promote GameStop guest benefits, including title reservations, trade-ins, and the Pro Rewards loyalty program.
Recruit, interview, hire, assess, develop, and retain high-performing associates.
Ensure associates complete onboarding, job training, and compliance training before opening or closing a shift alone, and understand company and store policies, inventory control, loss prevention, scam awareness, safety practices, financial protocol, and ethical responsibilities.
Communicate regularly with store associates and the District Manager to implement store initiatives according to plan.
Set guest-service expectations and train associates in their job duties, policies, procedures, practices, and guidelines.
Supervise and delegate tasks to Sales Associates, Retail Keyholders, and Assistant Store Managers.
Schedule associates according to scheduling guidelines and account for required breaks and meals; manage staffing levels to maintain guest service.
Approve payroll, enter paid time off, make time edits, and verify associates are paid for all time worked.
Provide timely recognition and performance feedback, and regularly enter written feedback for each associate in Workday or the HR service management system.
Keep all store areas, including restrooms, neat, clean, organized, and merchandised according to company guidelines; ensure fixtures and equipment are in working order.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Perform inventory counts at the home store and other stores in the district or region; stock and restock merchandise and ensure products are organized and alphabetized on the sales floor.
Protect company assets through inventory control, loss prevention, scam awareness, and safety practices; deliver bank deposits as required and visually inspect associates’ packages or belongings at closing or the end of a shift when appropriate.
Count, balance, and reconcile daily business transactions in the POS system; complete closeout paperwork and deposit slips, maintain sufficient cash and change, and make bank deposits daily or as directed by established guidelines.
Verify shipments, document discrepancies or shortages in the POS system, conduct merchandise inventories, and communicate discrepancies to the District Manager.
Process defectives, recalls, and stock pulls accurately and promptly, ensuring boxes are correctly labeled and include packing lists.
Maintain awareness of associate and guest safety, address potentially hazardous situations promptly, and report injuries according to company guidelines.
Maintain neat, organized store records and files and ensure manuals are up to date.
For stores located on a military base, form professional partnerships with appropriate military personnel, including the Supply Base Leader.
Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.