Store Manager

Tailored Brands • , PA

13d • $23 - $32

About The Position

The Store Manager leads the store team to achieve sales performance expectations through active coaching, team development, and operational excellence. The role includes recruiting, hiring, and training store staff to deliver an exceptional customer experience. The Store Manager creates an engaged and inclusive workplace, develops team performance, executes business plans, and ensures store operations and visual presentation meet company standards. This position reports to the District Manager.

Requirements

• At least 3 years of experience leading, managing, and developing retail teams.
• Creative, demonstrates good judgment, and is tuned into the pulse of the business.
• Self-motivated, results-oriented, and a strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Active listening and problem-solving skills.
• Proven ability to train and develop high-performing store teams.
• Proficient with technology systems and applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS system.
• Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 pounds; climb a ladder to reach merchandise or supplies; and distinguish fabric patterns and colors.

Responsibilities

• Lead store staff in meeting sales, service, and operational expectations.
• Set clear performance expectations and ensure staff are trained to company standards in sales, customer service, and operations.
• Model company values and coach the team by example.
• Communicate priorities and sales-driving information so staff can maximize business opportunities.
• Guide the team in identifying, recommending, and implementing productivity improvements.
• Lead recruiting for the store and foster an inclusive environment.
• Achieve store business plans, including sales, customer service, and operational goals.
• Develop sales game plans and follow up on execution to drive consistent performance.
• Use store reports and other fact-based information to present opportunities and make decisions.
• Participate in business outreach and communicate leads to the Multi-Unit Manager and Business Outreach team.
• Identify performance opportunities and partner with the Regional Manager to develop and manage improvement plans.
• Maintain accurate schedules and appropriate staffing for initiatives, Ship-from-Store, operational tasks, and sales coverage.
• Ensure store staff are trained in internal operational functions.
• Stay informed about corporate communications, directives, initiatives, policies, and procedures.
• Implement store programs to improve sales, service, operations, and branding efficiencies.
• Create an engaged and inclusive workplace where opinions and contributions are recognized and valued.
• Promote learning and development and ensure training tools are used.
• Provide enthusiastic motivational leadership and serve as a role model to store team members.
• Build a pipeline of external talent through recruitment.
• Hold regular store meetings to keep team members informed of company directives.
• Train the team on customer service expectations and lead them to exceed customer expectations and achieve a high Net Promoter Score.
• Use customer feedback to take appropriate action and prevent or resolve customer concerns.
• Ensure the store is visually set to brand standards and marketing initiatives are executed as directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed