Emerging Store Manager

Walgreens•Norwood, MA

10d

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and may assume responsibility for all store activities in the Store Manager’s absence. The role supervises customer service associates and designated hitters, manages the front end, and makes recommendations concerning overall pharmacy and retail operations. It works an alternate schedule with minimal overlap with the Store Manager and is responsible for merchandising, protecting store assets, and improving sales and profitability. The position leads store team members and oversees customer service, daily operations, scheduling and coverage, cash management, bookkeeping, inventory, store condition and safety, and compliance with company policies and applicable laws. It analyzes business and performance data, develops action plans, and collaborates with the Store Manager to improve store results. It may support Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The Emerging Store Manager leads hiring, training, coaching, performance management, and team development. The role completes the Store Manager learning and development program, required courses and certifications, and maintains an individual development plan. A valid pharmacy technician license must be obtained and maintained when required by state law. The role also communicates regularly with team members and assists the Store Manager with communicating company and store strategy.

Requirements

Bachelor’s degree with a solid academic record, any major; alternatively, satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of supervisory experience. The supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of starting in the ESM role for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which could require relocation to another store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy operations.

Nice To Haves

External candidates: business major.
External candidates: prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters, manage the front end, and support overall pharmacy and retail store operations.
Support the Store Manager in achieving company deliverables and assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising, protect store assets, and improve store sales and profitability.
Engage customers and patients, resolve complaints, answer questions, model service practices, and coach teams to improve customer experience and service metrics.
Assign daily activities and delegate tasks; manage opening, closing, and shift changes; approve time records and time off; and resolve scheduling conflicts to ensure coverage.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, and team member input to make fact-based decisions, follow up, and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets and revisions, and price changes; analyze inventory trends and create corrective action plans; train team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store interior and exterior, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand store computer and technology systems and software; support team member safety and use the Security Operations Center effectively.
Manage assigned store operations in compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other assigned tasks.
Analyze financial and performance data independently, create action plans, and use operating statements and key performance indicators to drive store improvement.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance through initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct discipline and coaching meetings and make performance-management recommendations, including discipline and termination when appropriate.
Set team member responsibilities, goals, and expectations; observe performance, provide feedback and recognition, and develop performance plans.
Acquire and retain talent, maintain staffing and future-leader pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, and make hiring decisions.
Follow company and legal procedures for selection, recruitment, record retention, and training; establish accountability through clear expectations, performance improvement plans, and constructive discipline.
Complete Store Manager learning and development and other required courses, certifications, and assigned training; seek feedback and pursue self-development.
Obtain and maintain a valid pharmacy technician license when required by state law.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.