Emerging Store Manager

Walgreens•Cuyahoga Falls, OH

11d•$47,000 - $72,000•Onsite

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company goals. The role manages the front end, supervises customer service associates and designated hitters, and makes recommendations regarding overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The role supports merchandising, asset protection, sales, and profitability. The position leads store team members through recruiting, hiring, training, coaching, performance management, and discipline. It oversees customer service, store scheduling and coverage, cash management, bookkeeping, inventory, maintenance, safety, compliance, and operational execution. The role analyzes business and performance data to develop action plans and improve store results, supports pharmacy operations during busy periods, and communicates company and store strategy to team members. The Emerging Store Manager completes required development and training, including the Store Manager learning and development program, and maintains a valid pharmacy technician license when required by state law. The role may be promoted to Store Manager, potentially requiring relocation, and may require transfer to another Walgreens retail asset within the same hiring area. The position's stated salary range is $47,000–$72,000; the offered salary depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of supervisory experience (experience with direct reports is not required).
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of starting the Emerging Store Manager role for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to another store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both the front end and pharmacy.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in the overall operation of the store and achievement of company deliverables; assume store responsibilities in the Store Manager’s absence.
Manage the front end and supervise customer service associates and designated hitters; make recommendations on Pharmacy and Retail Store operations.
Ensure proper merchandising and protection of store assets, and improve sales and profitability.
Lead and manage team members, including recruitment, hiring, training, coaching, performance management, and discipline.
Engage customers and patients, resolve complaints, answer questions, model service best practices, and improve customer service metrics.
Monitor customer service and provide coaching, training, and improvement plans for the front end and pharmacy.
Assign daily activities, delegate tasks, manage shift changes and store opening and closing, approve time records and time off, and resolve scheduling conflicts to maintain coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, and team member input to support fact-based decisions and monitor the impact of actions.
Supervise store cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, complete resets and revisions and price changes, analyze trends, create corrective action plans, and train team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Keep the store interior and exterior clean and presentable, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand the store’s computer and technology systems and software.
Promote team member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data, create action plans, and use operating statements and key performance indicators to improve business results.
Collaborate with the Store Manager to identify sales opportunities and support store growth initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Develop team members through training, mentoring, coaching, support, performance plans, goals, feedback, recognition, and constructive discipline.
Build talent pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Complete the Store Manager learning and development program and other assigned courses, certifications, and training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license if required by the state.
Communicate regularly with team members through one-on-one discussions and group meetings, respond to questions or concerns, and help the Store Manager communicate company and store strategy.