Emerging Store Manager

Walgreens•Hutto, TX

11d•$47,000 - $72,000•Onsite

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving business goals. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations regarding overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position leads store team members and oversees customer experience, daily operations, merchandising, asset protection, sales, and profitability. It includes front-end and pharmacy inventory oversight, cash management, bookkeeping, scheduling and coverage, store maintenance, compliance, safety, and team training. The role also analyzes business performance, develops action plans, supports pharmacy operations during busy periods when needed, and contributes to recruiting, hiring, performance management, and team-member development. The successful candidate completes the Store Manager learning and development program and required company training, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license when required by the state. The role requires willingness to work a flexible schedule, accept a Store Manager promotion if offered (potentially requiring relocation), and transfer to other Walgreens retail assets within the same hiring area. The current salary range is $47,000–$72,000. The offered salary depends on factors including geography, skills and abilities, education, and experience. The role remains open until filled. Walgreens states that it is an equal opportunity employer, including disability and veterans, and will consider qualified applicants with arrest and conviction records.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or high school diploma/GED and two years of experience in a supervisory position (experience with direct reports is not required).
Demonstrated leadership ability, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates: management experience, including supervising others and managing and assigning work, and experience across both front-end and pharmacy.
Obtain and maintain a valid pharmacy technician license when required by state.

Nice To Haves

External candidates: business major.
External candidates: prior retail or food-industry experience.
Bachelor’s degree.

Responsibilities

Supervise customer service associates and designated hitters and manage the store’s front end.
Support the Store Manager in overall store operations and assume responsibility for store activities in the Store Manager’s absence.
Help achieve company deliverables, improve sales and profitability, and ensure proper merchandising and protection of store assets.
Engage customers and patients, resolve complaints, answer questions, model customer-service practices, and improve customer-service metrics.
Monitor customer service and coach, train, and develop improvement plans for front-end and pharmacy teams.
Assign daily activities and delegate tasks; oversee opening, closing, shift changes, time records, time off, scheduling conflicts, and team-member coverage.
Collaborate with external partners and support community outreach opportunities as a resource to the Pharmacy Operations Manager.
Use data, analysis, and team-member input to support fact-based decisions, follow-up, and monitoring of results.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Oversee front-end and pharmacy inventory, resets and revisions, price changes, inventory trend analysis, corrective action plans, and adherence to inventory procedures.
Carry out operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors; manage repairs and maintenance and respond to emergencies.
Ensure team members understand store computer and technology systems and software.
Support team-member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing sales of alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently and create action plans to achieve business deliverables.
Use operating statements, key performance indicators, and other tools to engage the team and drive store improvements.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance through initiatives directed by the Support Center.
Support the Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Lead, train, mentor, coach, and support team members’ career development.
Conduct team-member discipline and coaching meetings and make performance-management recommendations, including discipline and termination when appropriate.
Set responsibilities, performance plans, goals, and expectations; observe performance, provide feedback, and recognize team members.
Recruit and retain talent, maintain staffing pipelines, anticipate staffing needs, develop talent plans, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record-retention, and training procedures comply with company policy and applicable laws.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and all required courses, certifications, and assigned training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members through individual discussions and group meetings, respond to questions and concerns, and assist the Store Manager with communicating company and store strategy.