Emerging Store Manager

Walgreens•Robbinsdale, MN

13d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in the overall operation of a Walgreens store and may assume responsibility for all store activities in the Store Manager’s absence. The role manages the front end, supervises customer service associates and designated hitters, and makes recommendations regarding Pharmacy and Retail Store operations. It works an alternate schedule with minimal overlap with the Store Manager and focuses on merchandising, protecting store assets, and improving sales and profitability. The position leads store team members through recruitment, hiring, performance management, training, coaching, and discipline. It oversees customer service, store operations, scheduling and coverage, cash management, bookkeeping, inventory, maintenance, safety, compliance, and the use of store systems and technology. The Emerging Store Manager analyzes business and performance data, develops action plans, supports store growth initiatives, and may assist Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The role completes the Store Manager learning and development program and other required training, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license when required by state. It communicates regularly with team members and assists the Store Manager in planning and communicating company and store strategy. Candidates must be willing to work a flexible schedule, accept promotion to a Store Manager position if offered (potentially requiring relocation), and transfer to other Walgreens retail assets in the same hiring area. The stated salary range is $47,000–$72,000. The offered salary depends on factors including geography, skills and abilities, education, and experience. The role remains open until filled. Benefits information is available at jobs.walgreens.com/benefits.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR a high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021, to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which could require relocation to a different store location.
Ability to transfer to other Walgreens retail assets in the same hiring area.
Successful completion of the Store Manager learning and development program and required training.
Valid pharmacy technician license when required by state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
For external candidates: business major and prior retail or food-industry experience.

Responsibilities

Support the Store Manager in overall store operations and assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates and designated hitters, manage the front end, and make recommendations concerning Pharmacy and Retail Store operations.
Ensure proper merchandising, protect store assets, and improve store sales and profitability.
Lead and manage team members, including recruitment, hiring, performance management, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer-service practices, and improve customer-service metrics.
Monitor customer service and coach, train, and develop improvement plans for the front end and pharmacy.
Assign daily activities, delegate tasks, manage shift changes and store opening and closing, approve time records and time off, and resolve scheduling conflicts to ensure coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, and team-member input to support fact-based decisions and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, complete resets, revisions, and price changes, analyze inventory trends, create corrective action plans, and coach team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software.
Promote team-member safety and well-being and effectively use the Security Operations Center.
Comply with company policies and applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other assigned tasks.
Analyze financial and performance data independently and create action plans to achieve business deliverables.
Use operating statements, key performance indicators, and other tools to engage the team and drive store-improvement actions.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance through initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching meetings and make performance-management recommendations, including discipline and termination when appropriate.
Assign responsibilities, develop performance plans, set goals and expectations, observe performance, provide feedback, and recognize team members.
Acquire and retain talent, maintain staffing and future-leader pipelines, anticipate staffing needs, manage the candidate pool, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record-retention, and training procedures comply with company policy and applicable laws.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and required courses, certifications, and training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members through one-on-one discussions and group meetings and respond to their questions or concerns.
Assist the Store Manager in planning and communicating company and store strategy.