Emerging Store Manager

Walgreens•Oak Creek, WI

13d•$47,000 - $72,000•Onsite

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and assumes responsibility for store activities in the Store Manager’s absence. The role supervises customer service associates and designated hitters, manages the front end, and makes recommendations on Pharmacy and Retail Store operations. It works an alternate schedule with minimal overlap with the Store Manager and supports merchandising, asset protection, sales, and profitability. The position leads store team members through recruitment, hiring, training, coaching, performance management, and discipline. It oversees customer service, store operations, cash management, inventory, scheduling, facilities, safety, legal and policy compliance, and business performance. The Emerging Store Manager also supports pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The role requires completion of the Store Manager learning and development program and other assigned training, ongoing self-development, and a valid pharmacy technician license where required by state. The position communicates company and store strategy and supports the Store Manager in planning and sharing that strategy.

Requirements

Bachelor’s degree with a solid academic record in any major, satisfactory completion of a Walgreens Community Internship Program, or a high school diploma/GED plus two years of experience in a supervisory position; the supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021, to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Obtain and maintain a valid pharmacy technician license when required by state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
For external candidates: business major and prior retail or food-industry experience.

Responsibilities

Supervise customer service associates and designated hitters, manage the store front end, and recommend improvements to Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables and assume responsibility for store activities when the Store Manager is absent.
Ensure proper merchandising and protection of store assets, and improve sales and profitability.
Lead and manage store team members, including recruitment, hiring, performance management, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer-service practices, and improve customer-service metrics.
Monitor customer service and coach, train, and develop improvement plans for front-end and pharmacy teams.
Supervise store operations, assign daily activities, delegate tasks, manage shift changes and openings/closings, approve time records and time off, and resolve scheduling conflicts to ensure coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, team input, operating statements, and key performance indicators to make decisions, create action plans, and monitor business performance.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends and create corrective action plans.
Ensure operational feedback from the Store Manager and District Manager is carried out through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software.
Promote team-member safety and well-being and use the Security Operations Center effectively.
Ensure compliance with company policies and all applicable laws and regulations, including those governing sales of alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Collaborate with the Store Manager to identify sales opportunities and support growth initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching meetings and make performance-management recommendations, including discipline and termination when appropriate.
Assign responsibilities, develop performance plans, set goals and expectations, observe performance, provide feedback, and recognize team members.
Acquire and retain talent, maintain staffing and leadership pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record-retention, and training procedures comply with company policy and local, state, and federal laws.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and all required courses, certifications, and assigned training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members through one-on-one discussions and group meetings, respond to questions and concerns, and assist the Store Manager with planning and communicating company and store strategy.