Emerging Store Manager

Walgreens•Bryan, TX

13d

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving business deliverables. The role supervises customer service associates and designated hitters, manages the front end, and makes recommendations regarding overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position also supports merchandising, asset protection, sales, and profitability. This role leads store team members through recruitment, hiring, scheduling, training, coaching, performance management, and discipline. It monitors and improves customer service across the front end and pharmacy, resolves customer concerns, and fosters customer loyalty. The Emerging Store Manager oversees daily operations, cash management and bookkeeping, inventory, store maintenance, safety, compliance, and technology readiness. The role analyzes performance data, develops action plans, supports pharmacy operations during busy periods, and communicates company and store strategy to team members. The successful candidate must complete the Store Manager learning and development program, required courses and training, and maintain a valid pharmacy technician license when required by state. Candidates must be willing to work a flexible schedule, accept promotion to Store Manager if offered, and transfer to other Walgreens retail assets within the same hiring area.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma or GED and two years of experience in a supervisory position (experience with direct reports is not required).
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which may require relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.

Nice To Haves

Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front end and pharmacy.
External candidates: business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in operating the store and achieving company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates and designated hitters and manage the store front end.
Ensure proper merchandising, protection of store assets, and improvements in sales and profitability.
Recruit, hire, retain, train, coach, and manage the performance and discipline of team members.
Engage customers and patients, resolve complaints, model customer service practices, and improve customer service metrics.
Assign daily activities, delegate tasks, manage opening, closing, and shift changes, approve time records and time off, and resolve scheduling conflicts to maintain coverage.
Collaborate with external partners and support community outreach opportunities.
Use data, analysis, operating statements, key performance indicators, and team input to make decisions and develop action plans for store improvement.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, complete resets, revisions, and price changes, analyze trends, and coach team members on inventory procedures.
Carry out operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store, oversee repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software; promote team member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Set team responsibilities, goals, and expectations; observe performance, provide feedback and recognition, and use performance plans and constructive discipline.
Anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Complete Store Manager learning and development, required courses, certifications, and assigned training; maintain an Individual Development Plan and seek feedback.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager with communicating company and store strategy.