Emerging Store Manager

Walgreens•Clarkston, MI

13d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in the overall operation of a Walgreens store, including the front end and Pharmacy and Retail Store operations. The role supervises customer service associates and designated hitters, manages store activities when the Store Manager is absent, and works an alternate schedule with minimal overlap. It helps ensure proper merchandising and protection of store assets while improving sales and profitability. The Emerging Store Manager leads store team members through recruitment, hiring, training, coaching, performance management, and discipline. The position oversees customer experience, daily store operations, cash management, inventory, safety, compliance, maintenance, and staffing. It analyzes business and performance data, develops action plans, and collaborates with the Store Manager to identify opportunities for store growth. The role may support Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The successful candidate completes the Store Manager learning and development program and required company training, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license when required by state. Candidates must be willing to work a flexible schedule that includes extended days, evenings, and weekends, and to accept a Store Manager promotion if offered, potentially requiring relocation. Transfer to other Walgreens retail assets within the same hiring Area may also be required. The current salary range is $47,000–$72,000. The salary offered depends on factors including geography, skills and abilities, education, and experience. The role remains open until filled. Benefits information is available at jobs.walgreens.com/benefits. Walgreens is an equal opportunity employer, including disability and veterans, and will consider qualified applicants with arrest and conviction records.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not need to include direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept a promotion to Store Manager if offered, which may require relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in operating the store and assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates and designated hitters and manage front-end operations, making recommendations on overall Pharmacy and Retail Store operations.
Lead team members through recruitment, hiring, performance management, coaching, training, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer service practices, and improve customer service metrics.
Monitor customer service and develop coaching, training, and improvement plans for the front end and pharmacy.
Assign daily activities, delegate tasks, manage shifts and coverage, approve time records and time off, and address scheduling conflicts.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, and team member input to support fact-based decisions and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze trends and develop corrective action plans.
Execute operational feedback from the Store Manager and District Manager through delegation and team supervision.
Maintain a clean and presentable store, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software.
Promote team member safety and well-being and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other assigned tasks.
Analyze financial and performance data, create action plans, and use operating statements and key performance indicators to improve store performance.
Collaborate with the Store Manager to identify sales opportunities and support store growth initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage performance plans, goals, feedback, recognition, discipline, and performance improvement plans.
Acquire and retain talent, maintain staffing pipelines, anticipate staffing needs, participate in interviews, and make hiring decisions.
Follow company and legal requirements for selection, recruitment, record retention, and training.
Complete Store Manager learning and development and other required courses, certifications, and training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license as required by state.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager with communicating company and store strategy.