Emerging Store Manager

Walgreens•Schertz, TX

12d•$47,000 - $72,000

About The Position

The Emerging Store Manager supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations about overall Pharmacy and Retail Store operations. The role supports the Store Manager in operating the store and achieving company deliverables, works an alternate schedule with minimal overlap, and assumes responsibility for store activities when the Store Manager is absent. It helps ensure proper merchandising and protection of store assets while improving sales and profitability. The position leads store team members, including recruitment, hiring, performance management, training, coaching, and discipline. It oversees customer experience, store operations, cash management, inventory, scheduling, safety, regulatory compliance, and the condition of the store. The Emerging Store Manager analyzes business and performance data, develops action plans, collaborates with the Store Manager on sales opportunities and initiatives, and supports Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The role requires completion of the Store Manager learning and development program and assigned training, ongoing self-development, and a valid pharmacy technician license when required by state. The salary range is $47,000–$72,000; the offered salary depends on factors including geography, skills, education, and experience. The position remains open until filled.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of supervisory experience. Supervisory experience need not involve direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which may require relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Obtain and maintain a valid pharmacy technician license when required by state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front end and pharmacy.
For external candidates: business major and prior retail or food-industry experience.

Responsibilities

Supervise customer service associates and designated hitters, manage the store front end, and make recommendations on Pharmacy and Retail Store operations.
Support the Store Manager in store operations and company deliverables, work an alternate schedule with minimal overlap, and assume store responsibilities when the Store Manager is absent.
Ensure proper merchandising and protection of store assets, and improve store sales and profitability.
Lead and manage team members, including recruitment, hiring, performance management, coaching, training, discipline, and staffing.
Engage customers and patients, resolve complaints, answer questions, model customer-service practices, and improve customer-service metrics.
Monitor customer service and coach, train, and develop improvement plans for the front end and pharmacy.
Assign daily activities, delegate tasks, manage shift changes and store opening and closing, approve time records and time off, and address scheduling conflicts to ensure coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, and team-member input to make fact-based decisions, follow up, and monitor impact.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, complete resets and revisions and price changes, analyze inventory trends, create corrective action plans, and train team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store interior and exterior, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand the store’s computer and technology systems and software.
Promote team-member safety and well-being and effectively use the Security Operations Center.
Comply with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently and create action plans to achieve business deliverables.
Use operating statements, key performance indicators, and other tools to engage the team and drive store-improvement actions.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance through initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Provide mentoring, coaching, training, and support for team members’ career development; manage performance, set goals and expectations, observe performance, give feedback, and recognize contributions.
Make recommendations regarding team-member performance management, discipline, and termination when appropriate; establish accountability through clear expectations, performance plans, and constructive discipline.
Acquire and retain talent, maintain staffing and future-leader pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record-retention, and training procedures comply with company policy and applicable laws.
Complete the Store Manager learning and development program and all assigned courses, certifications, and training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members through one-on-one discussions and group meetings, respond to questions and concerns, and assist the Store Manager with planning and communicating company and store strategy.