Emerging Store Manager

Walgreens•Clive, IA

11d•Onsite

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role manages the front end, supervises customer service associates and designated hitters, and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position leads store team members and is responsible for customer experience, merchandising, asset protection, sales and profitability, staffing, performance management, and operational execution. It independently analyzes financial and performance data, develops action plans, and uses operating statements and key performance indicators to improve business results. It may support Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The role includes completing the Store Manager learning and development program, required courses and certifications, and maintaining a valid pharmacy technician license when required by the state. The Emerging Store Manager communicates regularly with team members and supports the Store Manager in planning and communicating company and store strategy. The position requires willingness to accept promotion to a Store Manager role if offered, potentially involving relocation, and ability to transfer to other Walgreens retail assets in the same hiring area.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of experience in a supervisory position (experience with direct reports is not required).
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to another store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.

Nice To Haves

Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
External candidates: business major and prior retail or food-industry experience.
Bachelor’s degree.

Responsibilities

Support the Store Manager in overall store operations and achieving company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates and designated hitters and manage front-end operations.
Lead, recruit, hire, train, coach, and manage the performance and discipline of team members.
Engage customers and patients, resolve complaints, model customer-service practices, and improve customer-service metrics.
Assign and delegate daily activities; manage opening, closing, shift changes, time records, time off, scheduling conflicts, and team-member coverage.
Support external partnerships and community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, team-member input, operating statements, and key performance indicators to make decisions and develop action plans for store improvement.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends and develop corrective action plans.
Ensure operational feedback from the Store Manager and District Manager is executed through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand company computer and technology systems and software.
Promote team-member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
Collaborate with the Store Manager on sales opportunities, insights, growth, and initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Develop team members through training, mentoring, coaching, feedback, recognition, performance plans, and career-development support.
Anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, make hiring decisions, and maintain pipelines of future leaders.
Follow company and legal procedures for selection, recruitment, record retention, and training.
Complete the Store Manager learning and development program, assigned learning and development courses, certifications, and training; maintain an Individual Development Plan and pursue self-development.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.
Complete special assignments and other assigned tasks.