Emerging Store Manager

Walgreens•Kansas City, KS

12d

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving business deliverables. The role supervises customer service associates and designated hitters, manages the front end, and makes recommendations regarding pharmacy and retail store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. The position oversees merchandising, store assets, sales and profitability, customer experience, staffing, and team performance. The role manages store operations, including scheduling and coverage, cash management, bookkeeping, inventory, price changes, maintenance, technology readiness, security, and compliance with company policies and applicable laws. It analyzes financial and performance data, develops action plans, and works with the Store Manager to identify sales opportunities and improve store performance. During busy periods, the role may support Pharmacy operations, including serving as a pharmacy technician when necessary. The Emerging Store Manager leads, trains, coaches, and develops team members; participates in recruiting, interviewing, hiring, performance management, and discipline; and maintains staffing and future-leader pipelines. The position completes required learning and development, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license when required by the state. It communicates regularly with team members and assists the Store Manager in communicating company and store strategy.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR a high school diploma/GED and two years of supervisory experience (experience with direct reports is not required).
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Complete the Store Manager training program (LEAP) or, for individuals placed in the ESM role on or after June 1, 2021, be willing to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front end and pharmacy.
External candidates: business majors; prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters; manage the front end and make recommendations on pharmacy and retail store operations.
Support the Store Manager in achieving company deliverables and assume responsibility for store activities when the Store Manager is absent.
Work an alternate schedule with minimal overlap with the Store Manager.
Ensure proper merchandising and protection of store assets, and improve store sales and profitability.
Engage customers and patients, resolve complaints, answer questions, model service practices, and coach the team to improve customer service.
Supervise store operations and team members, assign and delegate daily work, manage shifts and scheduling conflicts, approve time records and time off, and ensure adequate coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, operating statements, key performance indicators, and team input to make decisions, create action plans, and monitor store performance.
Supervise cash management activities, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends; and train team members on inventory procedures.
Carry out operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand store computer and technology systems and software; support team member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including requirements for sales of alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage performance, provide feedback and recognition, and establish goals and expectations.
Participate in recruiting, interviewing, hiring, discipline, and termination recommendations; maintain staffing and future-leader pipelines and follow required selection, record-retention, and training procedures.
Complete the Store Manager learning and development program and required courses, certifications, and other assigned training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license as required by state law.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.