Emerging Store Manager

Walgreens•Hermitage, TN

13d

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving business goals. The role supervises customer service associates and designated hitters, manages the front end, and makes recommendations on overall pharmacy and retail operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. The position is responsible for merchandising, protecting store assets, improving sales and profitability, and leading team members through recruitment, hiring, performance management, training, and discipline. The role oversees customer experience, store operations, cash management, bookkeeping, front-end and pharmacy inventory, scheduling, maintenance, safety, and compliance with company policies and applicable laws. It analyzes financial and performance data, develops action plans, and works with the Store Manager to identify sales opportunities and improve store performance. During busy periods, the Emerging Store Manager may support the Pharmacy, including serving as a pharmacy technician when necessary. The position also leads team member development and staffing, communicates with team members and supports communication of company and store strategy. The Emerging Store Manager must complete the Store Manager learning and development program and required training, maintain an individual development plan, and obtain and maintain a valid pharmacy technician license when required by state law. Candidates must be willing to work a flexible schedule, accept a Store Manager promotion if offered (which may require relocation), and transfer to other Walgreens retail assets in the same hiring area.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR a high school diploma/GED and two years of supervisory experience (experience with direct reports is not required).
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion into a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
Must obtain and maintain a valid pharmacy technician license when required by state law.

Nice To Haves

External candidates: business major.
External candidates: prior retail or food industry experience.
Internal candidates: experience across both front-end and pharmacy.

Responsibilities

Supervise customer service associates and designated hitters, manage the store front end, and make recommendations regarding pharmacy and retail operations.
Support the Store Manager in achieving company deliverables and assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising, protect store assets, and improve store sales and profitability.
Lead team members, including recruitment, hiring, performance management, training, coaching, discipline, and career development.
Engage customers and patients, resolve complaints, answer questions, model customer service practices, and improve customer service metrics.
Assign daily activities and delegate tasks; manage opening, closing, shift changes, time records, time off, scheduling conflicts, and team member coverage.
Support external partnerships and community outreach opportunities in coordination with the Pharmacy Operations Manager.
Use data, analysis, team member input, operating statements, and key performance indicators to make decisions and develop action plans for business improvement.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, price changes, inventory trend analysis, corrective action plans, and adherence to inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand applicable computer and technology systems and software; support team member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, make hiring decisions, and ensure required selection, recruitment, record-retention, and training procedures are followed.
Establish accountability through clear expectations, performance plans, feedback, recognition, and constructive discipline.
Complete the Store Manager learning and development program, required courses and training, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state law.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager with communicating company and store strategy.