Emerging Store Manager

Walgreens•Strongsville, OH

10d

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role manages the front end, supervises customer service associates and designated hitters, and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position is responsible for merchandising, protecting store assets, improving sales and profitability, and leading team members through recruitment, hiring, performance management, and discipline. The role delivers a positive customer and patient experience by engaging customers, resolving complaints, modeling service best practices, and coaching teams to improve customer service in both the front end and pharmacy. It supervises daily store operations, scheduling and coverage, cash management and bookkeeping, inventory, pricing, store maintenance, safety, compliance, and the use of store technology. It also analyzes business performance, develops action plans, collaborates with the Store Manager on sales opportunities and initiatives, and supports Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The Emerging Store Manager leads and develops team members, manages staffing and candidate pipelines, participates in hiring decisions, and establishes accountability through clear expectations, coaching, and performance management. The role completes Store Manager learning and development requirements and other assigned training, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license when required by state. It communicates regularly with team members and assists the Store Manager in planning and communicating company and store strategy.

Requirements

Bachelor’s degree with a solid academic record in any major; OR satisfactory completion of a Walgreens Community Internship Program; OR a high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which may require relocation to a different store.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both the front end and pharmacy.
External candidates: a business major.

Nice To Haves

External candidates: prior retail or food industry experience.

Responsibilities

Support the Store Manager in overall store operations and assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates, designated hitters, and other team members; assign daily activities, delegate tasks, and ensure adequate staffing and coverage.
Manage the front end and make recommendations regarding overall Pharmacy and Retail Store operations.
Ensure proper merchandising, protect store assets, and improve store sales and profitability.
Engage customers and patients, resolve complaints, model customer-service practices, and coach teams to improve service metrics and customer loyalty.
Manage store scheduling, shift changes, time records, time-off approvals, and scheduling conflicts.
Collaborate with external partners and support community outreach opportunities.
Use data, operating statements, key performance indicators, and team input to analyze performance, make fact-based decisions, and create action plans.
Supervise cash management and bookkeeping, including register counts, bank withdrawals, armored car pickups, safe deposits, and change orders.
Supervise front-end and pharmacy inventory, resets and revisions, price changes, inventory trend analysis, and corrective action plans.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors; manage repairs and maintenance and respond to emergencies.
Ensure team members understand computer and technology systems and software, and promote their safety and well-being.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage performance, discipline, recognition, and performance improvement.
Acquire and retain talent, anticipate staffing needs, manage candidate pools, participate in interviews, and make hiring decisions.
Follow company and legal procedures for selection, recruitment, record retention, and training.
Complete the Store Manager learning and development program and required courses, certifications, and training; seek feedback and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager in communicating company and store strategy.