Store Manager Jobs

About The Position

Requirements

• At least 3 years of experience leading, managing, and developing retail teams.
• Good judgment and awareness of business conditions.
• Self-motivated, results-oriented, and strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Active listening and problem-solving skills.
• Demonstrated ability to train and develop high-performing store teams.
• Proficiency with technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS system.
• Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 pounds; climb a ladder to reach merchandise or supplies; and distinguish fabric patterns and colors.

Responsibilities

• Lead store staff in meeting sales, service, and operational expectations.
• Set clear performance expectations and ensure the team is trained to company standards in sales, customer service, and operations.
• Model company values and coach the team by example.
• Communicate priorities and sales-driving information so staff can maximize business opportunities.
• Guide the team in identifying, recommending, and implementing productivity improvements.
• Lead store recruiting and help create an inclusive store environment.
• Achieve store business plans and sales, customer service, and operational goals.
• Develop sales game plans and follow up on execution to maximize sales and performance.
• Use store reports and other fact-based information to evaluate opportunities and make business decisions.
• Participate in business outreach and communicate leads to the Multi-Unit Manager and Business Outreach team.
• Partner with the Regional Manager to develop plans addressing performance opportunities and issues.
• Maintain accurate store schedules and appropriate staffing for initiatives, Ship-from-Store, operational tasks, and customer coverage.
• Ensure store staff are trained on internal operational functions.
• Stay informed about corporate communications, directives, initiatives, policies, and procedures.
• Implement programs that improve sales, service, operations, efficiencies, and branding.
• Create an engaged, inclusive environment where team members’ opinions and contributions are valued.
• Promote learning and development and ensure training tools are used.
• Provide motivational leadership and serve as a role model for store team members.
• Build a pipeline of external talent through recruitment.
• Hold regular store meetings to keep the team informed of company directives.
• Train the store team on customer-service expectations and lead them to exceed customer expectations and achieve a high Net Promoter Score.
• Use customer feedback to take appropriate action and prevent or resolve customer concerns.
• Ensure the store is visually set to brand standards and marketing initiatives are executed as directed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid sick leave
• Vacation
• Employee discount
• Quarterly incentive program