Store Manager

Sherwin-Williams • Norfolk, VA

4d • $61,310 - $79,727

About The Position

The Store Manager oversees the store’s daily operations and ensures it runs smoothly and effectively. Responsibilities span scheduling, customer service, marketing, merchandising, inventory, financial reporting, and safety. The manager develops, motivates, and manages store employees and builds business strategies to meet goals, increase sales, and grow market share. This includes selling to large commercial customers, such as paint contractors, as well as retail customers.

The typical schedule is 48 hours per week and may include evenings and/or weekends. The position is eligible for performance-based bonus, subject to the terms of the Company’s applicable plans. The role involves customer contact, potentially including minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuable items. A review of criminal history is considered necessary to protect the business, its operations and reputation, and the safety of customers, staff, employees, vendors, contractors, and the general public.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without needing employment-work-visa sponsorship now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must have at least a high school diploma or GED.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must have at least one year of experience in leadership role(s), supervising others, or leading teams.
• Must have at least one year of experience working in retail, sales, or customer service.

Nice To Haves

• Previous work experience selling paint and paint-related products.
• Work experience using timekeeping and/or customer relationship management (CRM) systems.
• An associate’s degree or higher in business, sales, or marketing.
• At least one year of work experience as an Assistant Store or Branch Operations Manager for Sherwin-Williams.
• Willingness to relocate for future job opportunities.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Develop business strategies to increase sales and optimize profitability.
• Meet sales goals by training, motivating, mentoring, and providing feedback to store employees.
• Ensure high levels of customer satisfaction through excellent service.
• Build and maintain knowledge of all products to provide effective customer recommendations.
• Build positive relationships with wholesale and retail customers.
• Complete store administration.
• Ensure compliance with policies and procedures, including safety, loss prevention, and security.
• Maintain outstanding store condition and visual merchandising standards, including promotional packages and sales floor displays.
• Provide accurate and timely reporting as required.
• Manage employee training, development, performance management, and corrective action.
• Respond to and resolve customer and/or employee complaints.
• Partner with Sales Reps to make outside sales calls to increase market share.

Benefits

• Performance-based bonus, subject to the terms of the Company’s applicable plans.
• Medical coverage.
• Dental coverage.
• Vision coverage.
• Flexible Spending Accounts (FSAs).
• Disability coverage.
• Security benefits.
• Retirement and savings benefits.
• Personal leave.
• Paid parental leave.
• Medical leave.
• Vacation.
• Holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED