Store Manager

PLS • Boston, MA

4d • Onsite

About The Position

PLS is a retail provider of financial services, with more than 200 financial service centers in 12 states. Store Managers lead store operations to deliver outstanding customer service, meet operating objectives and financial goals, and follow company policies and procedures. They ensure team members are motivated and trained, and develop qualified team members for open positions. This position is located at 19 Maverick Square, East Boston, MA 02128.

Requirements

• At least two years of management experience in hospitality, financial services, retail, restaurant, or a similar industry.
• Ability and willingness to engage comfortably with customers.
• Ability to develop positive relationships with customers and colleagues.
• Strong desire to exceed corporate initiatives and inspire excellence in a team.
• Excellent verbal and written communication and presentation skills.
• High-energy, collaborative leadership expertise.
• Professional appearance and demeanor.
• Honesty and integrity.
• English fluency is required.
• Must be able to sit and/or stand for extended periods.
• Must be able to lift up to 15 pounds with little assistance.
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels.
• Must manage multiple projects and handle frequent interruptions to meet customer needs and requests.

Nice To Haves

• English/Spanish bilingual ability.

Responsibilities

• Maintain exemplary customer service and build lasting relationships with customers.
• Establish a strong customer service culture.
• Implement strategies to meet store goals and objectives.
• Recruit, develop, and motivate store team members to exceed internal and external customer expectations.
• Ensure compliance with federal, state, and local regulations.
• Analyze financial statements and trends to increase and maximize sales.
• Supervise team activities, including transaction processing, cash drawer maintenance, and cash handling procedures.
• Coach and develop team members according to career development plans set by the District Manager.
• Market within the community to increase market share and store revenues.
• Resolve customer complaints.
• Control labor hours, cash, and store audits.
• Review Operations Bulletins, news communications, and training materials to ensure the team understands current policies, procedures, and changes.
• Help maintain a neat and clean store environment.
• Perform other duties as assigned.

Benefits

• Medical insurance for eligible team members.
• Dental insurance for eligible team members.
• Vision insurance for eligible team members.
• 401(k) for eligible team members.
• Vacation for eligible team members.
• Opportunities for advancement.
• Ongoing training.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed