Assistant Store Manager

Community Choice Financial Family of Brands•Kingstree, SC

2d•Onsite

About The Position

The Assistant Store Manager (ASM) supports customers with financial services while gaining hands-on experience in store operations and developing leadership skills. The role focuses on account management, customer outreach, risk management, and delivering services that meet customer needs. It is a performance-driven, customer-focused position with opportunities for learning and career advancement. The ASM helps oversee daily store activity, supports and coaches Customer Service Representatives when applicable, manages customer accounts and recovery processes, maintains store security and compliance, and contributes to business growth through outreach and community engagement. The position is full-time, requires at least 40 hours per week, regular in-person attendance, and work that includes weekends. The hourly wage is $16.00.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key-holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
At least 18 years of age; 19 in Alabama.
Valid driver's license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
Must pass a background check, conducted and considered in accordance with applicable law.
Ability to meet the physical demands of the position, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Ability to maintain regular, in-person attendance and work weekends as part of a full-time schedule.

Nice To Haves

Management experience in retail, convenience stores, grocery, finance, service, or related industries.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Offer financial services that fit customers’ needs and help maximize customer success.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, build business, and strengthen customer relationships, brand recognition, and loyalty.
Oversee account management and recovery processes, including collection calls, while maintaining a customer-service focus to prevent losses and charge-offs.
Maintain accurate and reliable customer information in the point-of-sale system.
Provide support, coaching, and development to Customer Service Representatives when applicable, ensuring quality standards and safety procedures are followed.
Perform applicable duties outside the office, including on-site vehicle appraisals, store errands, and external marketing.
Work toward Company performance standards through business-to-business partnerships, referrals, and participation in or hosting of in-store and community events.
Maintain office security protocols and complete proper opening and closing procedures, including vault and cash-drawer management.
Help ensure compliance with Company policies and procedures and applicable local, state, and federal laws and regulations.
Help conduct store audits, create reports, and compile financial data to support compliance.
Monitor and maintain the appearance and cleanliness of the store inside and outside, address basic facility needs, and schedule maintenance services.
Work efficiently in a fast-changing environment, manage multiple challenging tasks, and meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with professional and personal development e-learning modules.
Cross-brand training and opportunities to move among the Company’s brands.
Key-holder program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources, life coaching, and other resources for employees and family members.
Discount Marketplace access to discounts from nationwide and local retailers.
Paid time off that increases with tenure, starting at 12 days in the first year.