Store Assistant Manager
About The Position
Michael Kors is seeking a globally minded individual with a passion for fashion to work in a creative, fast-paced environment. The Store Assistant Manager supports sales generation, customer service, store operations, merchandising and visual standards, and human resources activities. The role helps achieve personal and store sales goals, develops associates, maintains a high level of customer service, supports inventory and cash controls, and assists with recruiting, training, and performance feedback. For offsite drivers, the role may also include driving product to and from the offsite location as needed.
Requirements
- At least 3 years of retail experience.
- 1–2 years of specialty management experience.
Responsibilities
- Meet personal and store sales goals.
- Assist in tracking, monitoring, and communicating business results.
- Ensure associates provide elevated sales and service, leading by example.
- Develop personal sales techniques and help associates improve their techniques to maximize sales.
- Maintain sales-related policies and procedures.
- Maintain in-depth merchandise knowledge and develop product knowledge among selling staff.
- Maintain an interest in the fashion industry and market trends.
- Ensure associates provide the highest level of customer service.
- Build and maintain repeat clientele using a personal client book and assist staff with their client books.
- Resolve client problems and complaints quickly and effectively.
- Assist sales associates with customer service issues, including dissatisfied customers, returns, and defective merchandise.
- Collaborate with the store manager on risk management, physical security, store cash controls, and inventory management.
- Support and assist with staff training on appropriate register usage and maintenance.
- Understand and execute management register functions.
- Participate in inventories.
- Execute cash control procedures, including bank deposits, safe funds, and petty cash.
- For offsite drivers, drive product to and from the offsite location as needed.
- Assist with implementation and maintenance of merchandising and visual directives.
- Ensure the selling floor is neat, clean, organized, and consistently reflects the correct visual image.
- Ensure deliveries are processed properly and in a timely manner.
- Identify and communicate product concerns promptly.
- Communicate inventory needs to support business goals.
- Assist in recruiting, training, and developing staff.
- Assist in ensuring the integrity of payroll and the payroll process.
- Evaluate associate performance and provide ongoing feedback to support results.
- Resolve human resources issues promptly and effectively, partnering with HR when necessary.
- Support and follow up on training programs and seminars.
- Ensure professional image and grooming standards are followed and reflect the brand image.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
