Assistant Store Manager

Bluebird Self Storage•Manchester, NH

11d•Onsite

About The Position

Bluebird Self Storage is seeking a full-time Assistant Store Manager for its Manchester, NH facility. This role involves supporting daily operations, ensuring excellent customer service, and managing storage units efficiently. The Assistant Store Manager will work closely with the Store Manager, acting as a 'Manager in Training,' assisting customers, processing rentals, and maintaining accurate records. The position requires managing communications via phone, online, and in-person, and upholding the company's team-based culture that values transparency, inclusion, and work-life balance.

Requirements

High School Diploma or equivalent
Minimum 9-month experience as a CSA with Bluebird, or 2-years in retail or sales required
Must be able to work Saturday’s from 9am-6pm
Ability to safely and successfully perform essential job functions consistent with the ADA, and other federal, state & local standards - including meeting qualitative and/or quantitative productivity standards
Ability to maintain reasonably regular, punctual attendance consistent with the ADA, and other federal, state and local standards
Compliance with all personnel policies
Proficient computer skills, i.e. Microsoft Office (Word, Excel and Outlook) and capacity to learn various software programs
Ability to take direction and work independently with little to no supervision, as well as lead others
Excellent interpersonal skills, ability to effectively communicate with teammates, leadership and customers
Strong selling skills, with the ability to recommend services to meet customer needs and drive sales
Works in an office environment as well as occasional internal and external facility walkthroughs
Works with guidance from Manager
Performs several tasks as dictated by facility demands
Relates information to diverse groups
Makes independent decisions and leads others
Ability to read and understand instructions and learn established organizational systems
Must be able to sit, bend, twist, lift (25 lbs.), and move throughout the facility

Nice To Haves

Experience in the self-storage industry preferred

Responsibilities

Open and/or close the facility based on shift assignment
Deliver superior customer service to both new and existing customers, via the phone, online, and in person, by assisting with determination of storage needs, providing tours, and renting storage units
Utilize effective selling techniques to identify customer needs, proactively offer solutions to appropriate storage units, and drive sales and upsell when appropriate
Collaborate with team members to meet store goals and ensure consistent customer experience
Process tenant discounts, credits/refunds, and billing with manager approval, as well as transfer funds as appropriate
Support the CSA recruitment process, and training of new hires
Assist with tenant escalations, grassroots marketing events, posting auctions to the website and coverage of open shifts
Process billing on prescribed schedule in the Store Manager's absence, following up on delinquent accounts as necessary
Sell related storage merchandise if applicable and relay facility amenities and any ongoing specials
Monitor surveillance cameras to ensure facility is safe and secure and conduct internal external facility walkthrough audits during each shift
Maintain and clean the facility as needed throughout each shift
Perform operational procedures through various software programs
Report any facility maintenance problems, and note inventory needs
Participate in all training initiatives
Other duties as assigned