Store Manager

Tailored Brands•Fargo, ND

4d•$22 - $32

About The Position

The Store Manager leads the store team to meet sales performance expectations through active coaching, team development, and operational excellence. The role includes recruiting, hiring, and training store staff to deliver an exceptional customer experience. The Store Manager is responsible for achieving store business plans and sales, service, and operational goals; developing and following up on plans to maximize sales; and using store reports and other factual information to make business decisions. The role also partners with the Regional Manager to address performance issues and communicates business outreach leads to the Multi-Unit Manager and Business Outreach team. The Store Manager ensures accurate scheduling and appropriate staffing, trains staff on operational functions, implements programs to improve sales, service, operations, and branding, and keeps the team informed of company communications, policies, and initiatives. They create an engaged, inclusive environment that supports learning and development, lead recruitment, and hold regular store meetings. They ensure customer-service expectations are met, use customer feedback to resolve concerns, pursue strong customer experience and Net Promoter Score results, and maintain visual and marketing standards. The role may offer the opportunity to work voluntarily across multiple store or site locations and brands. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

At least 3 years of experience leading, managing, and developing retail teams.
Good judgment and awareness of business conditions.
Self-motivated, results-oriented, and strategic thinker.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Active listening and problem-solving skills.
Demonstrated ability to train and develop high-performing store teams.
Proficiency with technology systems, applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS system.
Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 pounds; climb a ladder to reach merchandise or supplies; and distinguish fabric patterns and colors.

Responsibilities

Lead store staff in meeting sales, service, and operational expectations.
Set clear performance expectations and ensure the team is trained to company standards in sales, customer service, and operations.
Model company values and coach the team by example.
Communicate priorities and sales-driving information so staff can maximize business opportunities.
Guide the team in identifying, recommending, and implementing productivity improvements.
Lead store recruiting and help create an inclusive store environment.
Achieve store business plans and sales, customer service, and operational goals.
Develop sales game plans and follow up on execution to maximize sales and performance.
Use store reports and other fact-based information to evaluate opportunities and make business decisions.
Participate in business outreach and communicate leads to the Multi-Unit Manager and Business Outreach team.
Partner with the Regional Manager to develop plans addressing performance opportunities and issues.
Maintain accurate store schedules and appropriate staffing for initiatives, Ship-from-Store, operational tasks, and customer coverage.
Ensure store staff are trained on internal operational functions.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Implement programs that improve sales, service, operations, efficiencies, and branding.
Create an engaged, inclusive environment where team members’ opinions and contributions are valued.
Promote learning and development and ensure training tools are used.
Provide motivational leadership and serve as a role model for store team members.
Build a pipeline of external talent through recruitment.
Hold regular store meetings to keep the team informed of company directives.
Train the store team on customer-service expectations and lead them to exceed customer expectations and achieve a high Net Promoter Score.
Use customer feedback to take appropriate action and prevent or resolve customer concerns.
Ensure the store is visually set to brand standards and marketing initiatives are executed as directed.