T-Mobile - Retail Store Manager - 106th Street - Chicago, IL

United Wireless • Chicago, IL

4d • Onsite

About The Position

The Retail Store Manager leads by example and inspires the team to deliver an exceptional customer experience. The manager oversees store operations—including hiring, scheduling, training, marketing, and asset protection—and ensures the store operates smoothly, efficiently, and in alignment with company standards. Serving as the primary point of contact for store employees, the manager builds and maintains a motivated, engaged, high-performing team while driving sales, customer experience, and operational goals.

This role involves coaching and developing employees, supporting customer needs, managing staffing and store operations, driving sales performance, and maintaining a positive, inclusive, customer-focused environment. The manager follows and enforces United Wireless policies, procedures, and standards and performs other duties as assigned.

Requirements

• Must be at least 18 years old.
• Must be authorized to work in the United States.
• High school diploma, GED, or equivalent required.
• Reliable transportation required.
• Flexible schedule required.
• 1–3 years of experience in retail sales and sales management required.
• Strong communication, leadership, and customer service skills.
• Ability to motivate, coach, and develop a team.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Ability to stand for extended periods and perform physical tasks as needed.

Nice To Haves

• Previous leadership experience within a retail environment.

Responsibilities

• Lead and develop a high-performing team through coaching, feedback, recognition, and performance management.
• Provide exceptional customer service and assist with customer concerns when needed.
• Oversee staffing, scheduling, training, and employee development.
• Hire and onboard individuals who align with United Wireless values.
• Drive sales performance and ensure the store meets established goals and success metrics.
• Manage store inventory, merchandising, and operational excellence.
• Oversee marketing initiatives and ensure promotional programs are executed appropriately.
• Support loss prevention and asset protection efforts.
• Stay current on products, services, sales strategies, and leadership practices.
• Create an inclusive and positive environment where employees feel supported and motivated.
• Follow and enforce United Wireless policies, procedures, and standards.
• Maintain a productive, customer-focused, results-driven store environment.
• Perform other duties as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Short-term disability insurance
• Long-term disability insurance
• Life insurance
• Paid time off (PTO)
• Employee phone discount on service
• Additional T-Mobile perks

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED