T-Mobile - Retail Store Manager - 106th Street - Chicago, IL
About The Position
United Wireless is hiring a Retail Store Manager for its T-Mobile store on 106th Street in Chicago, Illinois. The manager leads by example and inspires the team to deliver an exceptional customer experience, connect customers to their world, and meet sales, customer experience, and operational goals. The role oversees store operations, including staffing, hiring, scheduling, training, marketing, inventory, merchandising, and asset protection, while ensuring the store operates efficiently and follows company standards. The manager serves as the primary point of contact for store employees and builds a motivated, inclusive, and high-performing team through coaching, feedback, recognition, and performance management. This is an hourly position with competitive pay based on experience and qualifications, plus eligibility for uncapped commission. Total compensation varies based on hourly wages, sales performance, and commission earnings. The posting describes United Wireless as a growing wireless retailer headquartered in Farmington Hills, Michigan, with more than 100 locations in 13 states.
Requirements
- Must be at least 18 years old.
- Must be authorized to work in the United States.
- High school diploma, GED, or equivalent required.
- Reliable transportation required.
- Flexible schedule required.
- 1–3 years of experience in retail sales and sales management required.
- Strong communication, leadership, and customer service skills.
- Ability to motivate, coach, and develop a team; work in a fast-paced environment; and manage multiple priorities.
- Ability to stand for extended periods and perform physical tasks as needed.
Nice To Haves
- Previous leadership experience within a retail environment.
Responsibilities
- Lead and develop a high-performing team through coaching, feedback, recognition, and performance management.
- Provide exceptional customer service and assist with customer concerns when needed.
- Oversee staffing, scheduling, training, and employee development.
- Hire and onboard individuals who align with United Wireless values.
- Drive sales performance and ensure the store meets established goals and success metrics.
- Manage store inventory, merchandising, and operational excellence.
- Oversee marketing initiatives and ensure promotional programs are executed appropriately.
- Support loss prevention and asset protection efforts.
- Stay current on products, services, sales strategies, and leadership practices.
- Create an inclusive and positive environment where employees feel supported and motivated.
- Follow and enforce United Wireless policies, procedures, and standards.
- Maintain a productive, customer-focused, and results-driven store environment.
- Perform other duties as assigned.
Benefits
- Health, dental, and vision insurance.
- Short-term disability, long-term disability, and life insurance.
- Paid time off (PTO).
- Employee phone discount on service.
- Additional T-Mobile perks.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
