Store Manager (New York / New Jersey)

Whizz • Jersey City, NJ

21h • $60,000 - $65,000

About The Position

Whizz is seeking a strategic, results-driven Store Manager to oversee store operations, drive sales, develop a high-performing team, and deliver an exceptional customer experience. The role is responsible for store profitability, team development, sales performance, inventory and ERP accuracy, bike readiness and repair quality, and reporting operational insights to leadership.

Requirements

• At least 3 years of managerial experience in retail, consumer services, or fast-paced operational environments.
• Proven leadership and team development skills.
• Strong business acumen, including the ability to analyze performance metrics and implement strategic plans.
• Excellent communication, problem-solving, and organizational skills.

Nice To Haves

• Understanding of e-bike mechanics or related technical experience.
• Experience with ERP/CRM systems and reporting tools.

Responsibilities

• Drive store profitability by growing revenue, optimizing workflows, and reducing costs through efficient resource use.
• Build, train, and mentor the store team, including CSRs and mechanics, and foster a culture of accountability, ownership, and discipline.
• Meet operational and performance goals and achieve subscription and accessory sales targets.
• Ensure an outstanding customer experience, minimize churn, and manage complex escalations.
• Maintain 100% ERP accuracy for store inventory through daily checks, discrepancy resolution, and loss prevention.
• Manage the full bike readiness cycle, including diagnostics, repair prioritization, and final quality assurance.
• Ensure timely completion of repair workflows (RTC/RTF) and compliance with safety SOPs.
• Analyze operational, sales, and inventory data; provide weekly KPI reports to leadership; and recommend improvements to product, pricing, and efficiency.

Benefits

• Paid time off, including vacation, sick leave, and public holidays.
• 401(k) retirement plan.
• Performance-based bonuses.
• Training provided.
• Eligibility, after successful completion of the introductory period, to rent a company e-bike for $1 per month.
• Opportunity to lead and shape the growth of a key store location.
• Collaborative, innovative, and growth-oriented environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed