Store Manager (New York / New Jersey)

Whizz • New York, NY

21h • $60,000 - $65,000

About The Position

Whizz is seeking a strategic, results-driven Store Manager to oversee store operations, drive sales, develop a high-performing team, and provide an exceptional customer experience. The manager is accountable for store profitability, team performance, inventory accuracy, bike readiness and repair workflows, safety compliance, and reporting operational insights to leadership.

Requirements

• At least 3 years of managerial experience in retail, consumer services, or fast-paced operational environments.
• Proven leadership and team development skills.
• Strong business acumen and ability to analyze performance metrics and implement strategic plans.
• Excellent communication, problem-solving, and organizational skills.

Nice To Haves

• Understanding of e-bike mechanics or related technical experience.
• Experience with ERP/CRM systems and reporting tools.

Responsibilities

• Drive store profitability by growing revenue, optimizing workflows, and implementing cost-reduction strategies through efficient resource use.
• Build, train, and mentor the store team, including CSRs and Mechanics, and foster a culture of ownership, accountability, and discipline.
• Achieve subscription and accessory sales targets, deliver an outstanding customer experience, minimize churn, and manage complex escalations.
• Maintain 100% ERP accuracy for store inventory through daily checks, discrepancy resolution, and loss-prevention efforts.
• Oversee the bike readiness cycle, from diagnostics and repair prioritization through final quality assurance.
• Ensure timely completion of repair workflows (RTC/RTF) and compliance with safety SOPs.
• Analyze operational, sales, and inventory data; provide weekly KPI reports to leadership; and recommend improvements to products, pricing, and efficiency.

Benefits

• Paid time off, including vacation, sick leave, and public holidays.
• 401(k) retirement plan.
• Performance-based bonuses.
• Eligibility, after successfully completing the introductory period, to rent a company e-bike for $1 per month.
• Training provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed