Store Manager

At Home Group

About The Position

The Store Manager oversees all operational, financial, and team functions within an At Home large-format retail store. Stores typically have annual sales volumes ranging from $4 million to $10 million, depending on location. The role drives business performance by developing high-performing teams, delivering operational excellence, and providing an exceptional experience for Team Members and customers. The Store Manager leads by example, sets high standards, promotes continuous improvement, solves problems proactively, and fosters teamwork, accountability, and results.

Requirements

High school diploma or equivalent.
At least 3 years of relevant leadership experience in a big-box and/or high-volume retail environment.
Experience leading teams of 20 or more Team Members and managing at least $5 million in annual revenue or budget.
Customer-focused mindset and a track record of delivering an exceptional in-store experience.
Integrity, reliability, and commitment to ethical business practices.
Proficiency in Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Teams.
Experience using task management, HRIS, and workforce scheduling systems.
Strong verbal, written, and comprehension skills.
Ability to inspire, create urgency, delegate effectively, and motivate high-performing teams.
Ability to prioritize, multitask, and adapt to changing business needs.
Ability to analyze data and use insights to make informed business decisions and improve performance.
Ability to build and sustain a collaborative, engaging, high-performing team culture.
Ability to stand and walk for extended periods and frequently bend, kneel, and reach.
Ability to lift and carry up to 50 pounds independently and participate in team lifts up to 100 pounds.
Ability to climb ladders and work at varying heights as needed.
Ability to work in sales floor, stockroom, and receiving areas, including areas with varying temperatures.
Ability to use standard retail equipment, including pallet jacks, rolling carts, and a baler.
Ability to perform repetitive lifting, pushing, and pulling motions.
Flexible availability, including nights, weekends, and holidays, based on business needs.

Nice To Haves

Bachelor’s degree.

Responsibilities

Lead store operations to achieve sales, profit, and overall performance goals while creating an engaging, customer-focused shopping experience.
Attract, hire, and develop talent; build internal bench strength and succession plans.
Coach, train, and develop Team Members to improve performance and support internal career growth.
Maintain a clean, safe, and well-presented store through planning, delegation, and follow-up.
Oversee merchandising, freight flow, inventory management, safety, and customer experience.
Manage staffing in line with the labor model, scheduling, and payroll to meet business needs and drive efficiency.
Address Team Member and customer concerns with urgency, professionalism, and integrity.
Use financial and operational metrics, including the store scorecard, to guide strategy and improve results, loyalty, and credit performance.
Ensure compliance with company policies, procedures, and applicable laws and regulations.
Promote a positive, inclusive, and safe environment by modeling At Home’s values.
Lead team communication through regular huddles and meetings.
Perform additional duties as assigned.