Service Coordinator Jobs

About The Position

Requirements

• Bachelor’s degree in Psychology, Human Services, Social Work, Sociology, or a related field, or equivalent field experience.
• Two years of case management experience providing services to homeless or low-income individuals and/or families.
• Personal vehicle and proof of a valid California Driver’s License and current auto insurance, with a clean DMV record.
• Ability to work evening and weekend hours as needed.
• Excellent verbal and written communication, organizational, and time-management skills.
• Strong analytical and problem-solving skills and meticulous attention to detail.
• Ability to work independently and collaboratively with teams.
• Professional experience in human services or a related field and demonstrated experience with low-income individuals and families.
• Basic knowledge and understanding of applicable federal, state, and local laws.
• Ability to de-escalate crisis situations with program participants.
• Proficiency in Microsoft Office programs, systems, and platforms.
• Ability to learn and use required mobile devices and business-related applications.
• Strong communication skills, emotional intelligence, and cultural humility, with a proven ability to build and maintain effective relationships with varied internal and external contacts.

Responsibilities

• Provide comprehensive housing services to participants, which may include working directly with landlords.
• Work with social service partners to refer participants and provide services.
• Coordinate services to help participants receive essential support that improves health and housing outcomes.
• Help residents retain housing and increase independence and self-sufficiency by linking them with community services, including crisis intervention, rehabilitation, income support and benefits, employment assistance, physical and mental health care, substance recovery, and family involvement.
• Refer participants for further assessment or treatment for concerns such as developmental or learning disabilities, behavioral or healthcare needs, school readiness, and exposure to substance abuse or family violence.
• Create and maintain an individual service plan and needs assessment for each household.
• Meet with households in person in the community or in their homes as frequently as needed.
• Attend meetings with internal and external partners to coordinate services and support service quality.
• Maintain client files and required documentation.
• Communicate with team members to improve systems, solve problems, share resources, and coordinate work.
• Document services in a timely manner using BIRP format.
• Attend staff meetings and other agency functions as needed.
• Perform other duties as assigned.
• Drive and transport participants when required.

Benefits

• Competitive pay of $28.85–$31.74 per hour.
• 19 days of PTO per year, increasing with tenure.
• 12 paid holidays per year.
• Medical, dental, and vision coverage options for employees at 100% coverage.
• Employer-subsidized dependent health care options.
• Employee Assistance Program (EAP), including legal and financial services.
• Mental health care service provided by Teledoc.
• Flexible Spending Account (FSA).
• Commuter benefits.
• Health care and dependent care benefits.
• 403(b) retirement plan with employer match and contribution programs.