Field Service Coordinator

ABB•New Berlin, WI

11h

About The Position

The Field Service Coordinator supports ABB’s renewable-energy and energy-related service operations in the Western region. The role provides remote and local technical support to customers, contractors, and technicians working with ABB equipment, including PV inverters, battery energy storage systems, power conversion systems, medium-voltage cells and transformers, auxiliary panels, cooling equipment, and communications systems. The coordinator organizes technician assignments, ensures adequate staffing, tools, supplies, training, and equipment, and maintains service documentation and customer communication. The position reports to the Service Manager. Ideal candidates will be located in the Western United States. Travel of up to 80% is required, and the coordinator must be able to travel and work independently.

Requirements

High school diploma.
At least 5 years of experience in the maintenance service sector.
In-depth knowledge of communication networks, cooling systems, power electronics, interpretation of electrical diagrams, medium-voltage equipment, and electrical switchgear.
Ability to read and interpret technical manuals, procedures, and regulations.
Knowledge of the EH&S regulations required for technicians working on solar farms.
Willingness to travel up to 80% of the time and ability to travel and work independently.

Nice To Haves

Experience with renewable energy projects or other energy-related operations and maintenance industries is preferred.

Responsibilities

Provide remote and local technical support to customers, contractors, and technicians to resolve equipment-related incidents.
Coordinate with contractors and technicians and maintain daily communication with technicians to resolve issues.
Plan, direct, and manage the scheduling of Service Technician activities from assignment to assignment.
Ensure jobs are staffed appropriately and technicians understand assignment duration and job responsibilities.
Complete and maintain accurate documentation and records associated with service activities.
Ensure technicians have the tools and supplies needed to perform their jobs.
Coordinate and ensure technicians receive appropriate training and equipment for their assignments.
Manage inventory of supplies, including purchasing tools, equipment, and personal protective equipment.
Maintain communication with customers to ensure completed technician work meets their needs.
Address and resolve issues or concerns raised by employees and customers.

Benefits

Choice between two medical plan options: a PPO Copay Plan or a High Deductible Plan with a Health Savings Account.
Choice between two dental plan options: Core and Core Plus.
Vision benefit.
Company-paid life insurance equal to 2 times base pay.
Company-paid accidental death and dismemberment insurance equal to 1 times base pay.
Voluntary life and accidental death and dismemberment coverage, employee-paid, up to plan maximums.
Company-paid short-term disability coverage for up to 26 weeks.
Company-paid long-term disability coverage at 60% of pay, with an option to buy up to 66 2/3% of pay.
Supplemental benefits, employee-paid, including accident insurance, hospital indemnity, critical illness, and pet insurance.
Parental leave of up to 6 weeks.
Employee Assistance Program.
Health Advocate support for mental and behavioral health, general health navigation, virtual health, and infertility and adoption resources.
Employee discount program.
401(k) Savings Plan with company contributions.
Employee Stock Acquisition Plan (ESAP).
11 paid holidays.
Vacation based on years of service for hourly and non-exempt positions; salaried exempt positions receive vacation under a permissive time away policy.