Service Coordinator – Field
Milton CAT•Richmond, VT
•$26 - $28•Onsite
About The Position
Milton CAT is seeking a detail-oriented and customer-focused Field Service Coordinator to join our Field Service Department. In this role, you will be a critical support partner to our service technicians, supervisors, and customers by ensuring service requests are scheduled, communicated, and closed efficiently. This position is ideal for someone who thrives in a fast-paced environment, values follow-through, and enjoys problem-solving while supporting a high-performing service team.
Requirements
- High school diploma or GED required; college or technical coursework preferred.
- Strong computer skills, including Microsoft Word and Excel.
- Excellent written and verbal communication skills.
- Strong organizational skills with high attention to detail and accuracy.
- Ability to prioritize and manage multiple tasks in a fast-paced service environment.
- Basic math and problem-solving skills.
- Ability to work independently with minimal supervision.
Nice To Haves
- Prior experience supporting field service, dispatch, or technical operations.
- Experience working with service management or ERP systems.
Responsibilities
- Serve as a primary point of contact for incoming service calls, requests, and service-related inquiries.
- Assist with coordinating and scheduling work for field service technicians, supporting efficient routing and customer communication.
- Confirm scheduling details with customers and provide status updates as needed.
- Open, update, and close work orders and invoices accurately and in a timely manner.
- Order parts required for field service and shop repairs.
- Assist with repair quotes and incremental service estimates.
- Support timecard entry and administrative tracking for service personnel.
- Collaborate with CSA and other internal departments to meet service and customer needs.
- Provide coverage and support for other Service Department roles as needed.
- Maintain confidentiality of customer, pricing, and company information.
- Support supervisors in the timely closure of service calls and documentation.
- Remain flexible to work occasional after-hours coverage to meet customer expectations.
Benefits
- Paid Time Off plus 8 company-paid holidays
- Medical, Dental, and Vision plans for employees and families
- Life and Disability Insurance
- Competitive Retirement Plan
- Tuition Reimbursement (eligible after 1 year of service)
- Safety & Wellness Program
- Employee Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
