Field Service Coordinator

Humana•Work at Home - Indiana, IN

3d•$53,700 - $72,600•Remote

About The Position

The Field Service Coordinator (Care Coach 1) assesses and evaluates members’ needs and requirements to help them achieve or maintain optimal wellness. The coordinator guides members and families toward appropriate resources and facilitates access to services that support members’ care and wellbeing. Work assignments are often straightforward and of moderate complexity. This role involves meeting members at their locations, spending time assessing their needs and barriers, and connecting them with services that promote wellbeing and positive health outcomes. The coordinator administers initial and ongoing long-term services and supports (LTSS) assessments using person-centered approaches; develops and continually modifies service plans; and helps members and caregivers access LTSS and related environmental, social, housing, educational, and other services. The position also supports members in maintaining Medicaid eligibility and collaborates with relevant care team members to support cohesive service delivery. This is a remote position covering Benton, White, Fountain, Clinton, Tippecanoe, Warren, and Carroll counties in Indiana. The employee must be able to commute daily to one of those counties, have a private home-office room with a locking door, and meet the stated home internet requirements. Occasional travel to Humana offices for training or meetings may be required. The position is scheduled for 40 hours per week.

Requirements

Bachelor’s degree in a health and human services field.
At least 2 years of related experience.
Knowledge of Microsoft Word and Excel.
Exceptional verbal and written communication and interpersonal skills.
Ability to use a variety of electronic information applications and software programs.
Must undergo tuberculosis (TB) screening if selected because the role is patient-facing.
Must have a valid state driver’s license and maintain personal vehicle liability insurance at the applicable state minimum or the stated coverage limits, whichever is higher.
Must have a separate room with a locked door suitable for use as a home office to ensure continuous privacy.
Must be commutable daily to Benton, White, Fountain, Clinton, Tippecanoe, Warren, or Carroll County in Indiana.
Must meet work-from-home internet requirements: at least 25 Mbps download and 10 Mbps upload, with a dedicated work space free of ongoing interruptions to protect member PHI/HIPAA information.

Nice To Haves

Prior experience with Medicare and Medicaid recipients.
Experience with electronic case-note documentation and documenting in multiple computer applications or systems.
Experience with health promotion, coaching, and wellness.
Knowledge of community health and social service agencies and other community resources.

Responsibilities

Administer initial and ongoing long-term services and supports (LTSS) assessments using person-centered thinking approaches.
Contact members by phone and/or in person to establish goals and priorities, evaluate resources, develop plans of care, and identify LTSS providers and community partnerships.
Develop and continually modify service plans, involving applicable care team members such as informal caregiver coaches and primary care providers.
Support members in navigating LTSS and related environmental and social needs.
Use available member information to avoid duplicating assessments.
Help members and caregivers access LTSS, social, housing, educational, and other services regardless of funding source.
Assist members in maintaining Medicaid eligibility.
Collaborate with a Medical Director, Geriatrician, or Care Coordinator as needed to provide cohesive, holistic services and support positive member outcomes.