Field Service Coordinator

McGrath Rent Corp • Arcade, GA

4d

About The Position

The Field Service Coordinator answers customer calls and emails requesting operating instructions or equipment service, identifies and documents service needs, and schedules visits from in-house technicians. The role generates technician schedules, considers request urgency to support customer satisfaction, and recommends external contractors when needed. It also provides administrative support to the service department and backup phone and service-ticket coverage for the Administrative Coordinator and Operations team. The position requires organized, detailed, adaptable, and effective communication across the company and customer organizations. The schedule is Monday through Friday, 7 a.m. to 4 p.m.

Requirements

• Strong coordination skills.
• Excellent organization and customer service skills.
• Proven ability to multitask and manage multiple projects.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office.
• Ability to remain seated and work at a computer workstation for extended periods.
• Ability to frequently use computers, keyboards, mice, telephones, and other technology required for the job.
• Ability to read information on computer screens and maintain attention to detail.

Nice To Haves

• Ability to read, write, and speak Spanish.
• Familiarity with customer management and service coordination tools.
• Exposure to additional technologies such as AI.

Responsibilities

• Answer incoming customer telephone calls and emails and work with customers to describe service requirements and schedule technician visits.
• Consider the time sensitivity of service requests to support customer satisfaction.
• Generate schedules for service technicians.
• Troubleshoot some items by telephone and share appropriate resources with customers.
• Prepare work order notices and dispatch in-house service technicians.
• Recommend external contractors when needed.
• Provide administrative support to the service department.
• Provide backup phone coverage and service-call-ticket support for the Administrative Coordinator and Operations team.
• Perform other duties as assigned.

Benefits

• Vacation and sick time.
• 10 days plus 2 half days of company-paid holidays.
• 401(k) retirement plan with company match.
• Company-paid life insurance.
• DailyPay.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Employee Assistance Program (EAP).
• Pet insurance.
• Wellness resources covering topics such as nutrition, exercise, and emotional health.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed