Field Service Coordinator

ABB•New Berlin, WI

2d•$58,500 - $93,600

About The Position

The Field Service Coordinator provides remote and local technical support to customers, contractors, and technicians for ABB equipment, including photovoltaic inverters, battery energy storage systems, power conversion systems, medium-voltage cells and transformers, auxiliary panels, cooling equipment, and communications. The role coordinates contractor and technician activities, maintains daily communication to resolve issues, and plans, directs, and manages service technician assignments. It ensures jobs are appropriately staffed, assignment lengths and responsibilities are understood, and accurate documentation is maintained. The coordinator ensures technicians have necessary tools, supplies, training, and equipment, manages supply inventory and purchasing of tools, equipment, and personal protective equipment, and maintains customer communication to confirm completed work meets customer needs and resolve concerns. The position covers the Southern region, with ideal candidates located in the Southern United States, and requires willingness to travel up to 80% and work independently. This position reports to the Service Manager. ABB describes its work as supporting renewable energy and a cleaner, smarter future. The company states that it offers eligible U.S. employees medical, dental, vision, life and disability coverage, retirement savings and stock acquisition plans, parental leave, paid holidays, and vacation or permissive time away, subject to eligibility and plan terms.

Requirements

High school diploma.
At least 5 years of experience in the maintenance service sector.
In-depth knowledge of communication networks, cooling systems, power electronics, interpretation of electrical diagrams, medium-voltage equipment, and electrical switchgear.
Ability to read and interpret technical manuals, procedures, and regulations.
Knowledge of EH&S regulations required for technicians working on solar farms.
Willingness to travel up to 80% of the time.
Ability to travel and work independently.

Nice To Haves

Experience in renewable energy projects or other energy-related operations and maintenance industries is preferred.

Responsibilities

Provide remote and local technical support to customers, contractors, and technicians to resolve incidents involving ABB equipment.
Coordinate with contractors and technicians and maintain daily communication with technicians to resolve issues.
Plan, direct, and manage scheduling of service technician activities from assignment to assignment.
Ensure jobs are staffed appropriately and technicians understand assignment length and job responsibilities.
Complete and maintain accurate required documentation and records for performed activities.
Ensure technicians have the tools and supplies needed to perform jobs.
Coordinate and ensure technicians receive the proper training and equipment for assignments.
Manage supply inventory, including purchasing tools, equipment, and PPE.
Maintain communication with customers to ensure technician-completed jobs meet customer needs and resolve employee or customer concerns.

Benefits

Choice of two medical plan options: PPO Copay Plan or High Deductible Plan with a Health Savings Account.
Choice of two dental plan options: Core and Core Plus.
Vision benefit.
Company-paid life insurance of 2x base pay.
Company-paid AD&D insurance of 1x base pay.
Voluntary life and AD&D coverage, employee-paid up to plan maximums.
Company-paid short-term disability coverage for up to 26 weeks.
Company-paid long-term disability coverage at 60% of pay, with an option to buy up to 66 2/3% of pay.
Supplemental employee-paid benefits, including accident insurance, hospital indemnity, critical illness, and pet insurance.
Parental leave of up to 6 weeks.
Employee Assistance Program.
Health Advocate support for mental and behavioral health, general health navigation, virtual health, and infertility and adoption.
Employee discount program.
401(k) Savings Plan with company contributions.
Employee Stock Acquisition Plan (ESAP).
11 paid holidays.
Vacation based on years of service for hourly and non-exempt positions; salaried exempt positions receive vacation under a permissive time away policy.