Field Service Coordinator

ABB•New Berlin, WI

2d•$58,500 - $93,600

About The Position

ABB is hiring a Field Service Coordinator for its Western region; ideal candidates will be located in the Western United States. Reporting to the Service Manager, this role supports ABB’s renewable-energy and energy-related service operations. The coordinator provides remote and local technical support for customers, contractors, and technicians working with ABB equipment, including PV inverters, battery energy storage systems, power conversion systems, medium-voltage cells and transformers, auxiliary panels, cooling equipment, and communications systems. The position coordinates and schedules technician assignments, ensures technicians have appropriate training, tools, supplies, and equipment, maintains records, and communicates with customers to help ensure completed work meets their needs. Travel may be required up to 80% of the time, and the coordinator must be able to work independently. ABB describes a culture that supports employees in leading, developing their skills, and making an impact. Eligible US employees may have access to medical, dental, vision, life and disability coverage, parental leave, employee assistance and discount programs, retirement savings with company contributions, an employee stock acquisition plan, and paid holidays and vacation. The expected annual base salary range is $58,500 to $93,600.

Requirements

High school diploma.
Five or more years of experience in the Maintenance Service sector.
In-depth knowledge of communication networks, cooling systems, power electronics, electrical diagram interpretation, medium-voltage equipment, and electrical switchgear.
Ability to read and interpret technical manuals, procedures, and regulations.
Knowledge of EH&S regulations required for technicians working on solar farms.
Willingness to travel up to 80% of the time.
Ability to travel and work independently.

Nice To Haves

Experience in renewable energy projects or other energy-related operations and maintenance industries is preferred.

Responsibilities

Provide remote and local technical support to customers, contractors, and technicians to resolve incidents involving ABB equipment, including PV inverters, battery energy storage systems, power conversion systems, medium-voltage cells and transformers, auxiliary panels, cooling equipment, and communications.
Coordinate with contractors and technicians, maintaining daily communication to help resolve issues.
Plan, direct, and manage Service Technician schedules and assignments.
Ensure jobs are appropriately staffed and technicians understand assignment length and responsibilities.
Complete and maintain accurate documentation and records related to work performed.
Ensure technicians have the tools and supplies needed for their jobs.
Coordinate and ensure technicians receive appropriate training and equipment for assignments.
Manage supplies inventory, including purchasing tools, equipment, and personal protective equipment.
Maintain communication with customers to ensure completed technician work meets their needs.
Address and resolve issues or concerns raised by employees and customers.

Benefits

Choice between two medical plan options: a PPO Copay Plan or a High Deductible Health Plan with a Health Savings Account.
Choice between Core and Core Plus dental plans.
Vision benefit.
Company-paid life insurance equal to two times base pay.
Company-paid accidental death and dismemberment insurance equal to one times base pay.
Voluntary life and AD&D coverage, employee-paid up to plan maximums.
Company-paid short-term disability for up to 26 weeks.
Company-paid long-term disability at 60% of pay, with an option to buy up coverage to 66 2/3% of pay.
Supplemental employee-paid benefits, including accident insurance, hospital indemnity, critical illness, and pet insurance.
Parental leave of up to six weeks.
Employee Assistance Program.
Health Advocate resources for mental and behavioral health, general health navigation, virtual health, and infertility/adoption.
Employee discount program.
401(k) Savings Plan with company contributions.
Employee Stock Acquisition Plan (ESAP).
11 paid holidays.
Vacation based on years of service for hourly and non-exempt employees; salaried exempt employees receive vacation under a permissive time-away policy.