Intake Coordinator, Vital Care Infusion Service
About The Position
Vital Care Infusion Services is seeking an Intake Coordinator to join its Franklin, Tennessee team. The role helps patients access infusion therapy by managing new patient referrals and intake documentation, verifying insurance benefits, coordinating prior authorizations, and communicating with patients, healthcare providers, insurance companies, and internal pharmacy teams. The position requires strong organization, attention to detail, communication skills, and timely follow-up in a fast-paced healthcare environment. This is a full-time, on-site position. The compensation range is $22–$27 per hour. Vital Care describes its workplace as inclusive and emphasizes teamwork, accuracy, compassion, continuous improvement, professional growth, and meaningful patient support. The company is an equal-opportunity employer.
Requirements
- High school diploma or equivalent.
- Experience in healthcare administration, patient intake, medical billing, insurance verification, or a related field.
- Knowledge of insurance benefits, prior authorizations, medical terminology, and medical documentation.
- Strong communication, organizational, and problem-solving skills; attention to detail; and ability to manage multiple priorities.
- Proficiency in Microsoft Office and electronic health record or pharmacy management systems.
- Ability to work independently and collaborate effectively with patients, healthcare providers, and internal teams.
Nice To Haves
- Home infusion or specialty pharmacy experience.
Responsibilities
- Process new patient referrals and review intake files for completeness and accuracy.
- Obtain prescriptions, medical records, treatment plans, and other required documentation from healthcare providers.
- Verify medical and pharmacy insurance benefits and communicate coverage details and potential out-of-pocket costs to patients.
- Initiate, track, and follow up on prior authorizations, working with insurance companies to resolve issues and prevent treatment delays.
- Communicate with patients, healthcare providers, insurance representatives, account executives, and pharmacy staff to coordinate timely patient care.
- Maintain accurate records of patient information, referral status, authorizations, and communications in pharmacy management and electronic medical record systems.
- Monitor outstanding cases, complete timely follow-ups, and escalate issues that may affect patient access to care or reimbursement.
- Guide patients through the intake process and address questions or concerns with clear, compassionate customer service.
- Follow established procedures and applicable privacy regulations when handling patient information.
- Identify documentation gaps and opportunities to improve intake accuracy, efficiency, and the overall patient experience.
Benefits
- Health insurance options
- Vision insurance options
- Dental insurance options
- Other supplemental insurance options
- 401(k) with company match
- Paid Time Off
- Paid holidays
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
