Home Infusion Intake Supervisor

AIS Healthcare•Dallas, TX

About The Position

Advanced Infusion Care (AIC), a division of AIS Healthcare, is seeking a Financial Services Supervisor, Intake to lead the Intake team and oversee the daily operations of a fast-paced, patient-focused department. The supervisor ensures accurate patient benefits verification, efficient intake processes, team development and support, and responsive service to patients, providers, and internal stakeholders. The role provides direct supervision, coaching, training, and performance management for Intake team members. It is responsible for meeting departmental productivity, quality, and turnaround standards and works closely with Nursing, Pharmacy, Sales, and other departments to support a seamless patient experience. The supervisor also serves as a key team resource and backs up the Intake Manager when needed. AIS Healthcare describes itself as a leading provider of home infusion therapies and specialty pharmacy services. Its work includes advanced sterile, patient-specific intrathecal pump medications and in-home infusion therapies, including immune globulin treatments, supported by pharmacy services, specialized nursing, and care coordination.

Requirements

High school diploma or GED.
At least 3 years of experience in one or more of the following: patient intake, insurance verification, medical billing and coding, reimbursement, healthcare operations, or customer service within a healthcare environment.
At least 1–3 years of supervisory experience in a healthcare setting.
Experience managing employee performance and conducting coaching conversations.
Strong understanding of insurance verification and reimbursement workflows.

Nice To Haves

Bachelor’s degree or an equivalent combination of education and experience.
Home infusion experience.
Specialty pharmacy experience.
Intake leadership experience in a healthcare setting.
Knowledge of infusion therapies and reimbursement processes.

Responsibilities

Supervise, organize, and direct daily Intake department operations.
Coach, mentor, and develop team members; provide real-time feedback and monthly coaching sessions.
Conduct annual performance evaluations, address performance concerns, and administer disciplinary action when appropriate.
Participate in interviewing, hiring, and onboarding new employees.
Partner with leadership on staffing, scheduling, and personnel matters.
Ensure departmental quality, productivity, and turnaround standards are achieved.
Train new and existing associates on departmental workflows and systems.
Monitor compliance with company policies, procedures, and regulatory requirements.
Resolve escalated patient and provider concerns.
Develop and implement process improvements and create corrective and preventative action plans when needed.
Monitor departmental reporting and performance metrics.
Collaborate with Nursing, Pharmacy, Sales, and other business units, and build relationships with internal and external stakeholders.
Participate in meetings, special projects, and operational initiatives.
Serve as backup to the Intake Manager when needed.