Home Infusion Intake Supervisor

AIS Healthcare • Remote,

2d

About The Position

The Financial Services Supervisor, Intake leads and supports the daily operations of the Intake department. The role provides direct supervision, coaching, training, and performance management to Intake team members while ensuring accurate patient benefits verification and achievement of departmental productivity, quality, and turnaround standards. The supervisor serves as a key team leader and resource and works closely with Nursing, Pharmacy, Sales, and other departments to support a seamless patient experience.

The position supports business operations during Pacific Time business hours. The schedule is Monday through Friday, 8:00 AM to 5:00 PM Pacific Time, with consistent availability required during those hours regardless of the employee’s local time zone.

Requirements

• High school diploma or GED.
• At least 3 years of experience in one or more of the following: patient intake, insurance verification, medical billing and coding, reimbursement, healthcare operations, or customer service within a healthcare environment.
• At least 1–3 years of supervisory experience in a healthcare setting.
• Experience using CPR+ and/or CareTend software.
• Experience managing employee performance and conducting coaching conversations.
• Strong understanding of insurance verification and reimbursement workflows.

Nice To Haves

• Bachelor's degree or an equivalent combination of education and experience.
• Home infusion experience.
• Specialty pharmacy experience.
• Intake leadership experience in a healthcare setting.
• Knowledge of infusion therapies and reimbursement processes.

Responsibilities

• Supervise, organize, and direct daily Intake department operations.
• Coach, mentor, train, and develop team members, including providing real-time feedback and monthly coaching sessions.
• Conduct annual performance evaluations and address performance concerns, including administering disciplinary action when appropriate.
• Lead team meetings and communicate departmental updates.
• Participate in interviewing, hiring, and onboarding new employees.
• Partner with leadership on staffing, scheduling, and personnel matters.
• Ensure quality, productivity, and turnaround standards are achieved.
• Train new and existing associates on departmental workflows and systems.
• Monitor compliance with company policies, procedures, and regulatory requirements.
• Resolve escalated patient and provider concerns.
• Develop and implement process improvements and create corrective and preventative action plans when necessary.
• Monitor departmental reporting and performance metrics.
• Collaborate with Nursing, Pharmacy, Sales, other business units, and internal and external stakeholders.
• Participate in meetings, special projects, and operational initiatives.
• Serve as backup to the Intake Manager when needed.

Benefits

• Medical, dental, and vision insurance.
• Company-paid life insurance.
• Long-term disability insurance.
• Generous paid time off.
• 401(k) with employer match.
• Career growth and advancement opportunities.
• Collaborative team environment.
• Mission-driven culture focused on patient care.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED