Service Coordinator Jobs

About The Position

Requirements

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Ability to multitask.
• Strong communication and organizational skills, with attention to detail.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Ability to work effectively with peers and supervisors as a team player.
• Ability to train others.
• One year of retail experience and six months of leadership experience.

Responsibilities

• Promote a positive internal and external customer experience and model outstanding customer service.
• Promote honesty and integrity and maintain confidentiality.
• Train and mentor Associates on front-end principles and coach them on personalizing customer service while promoting loyalty programs.
• Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
• Address customer concerns promptly and work toward a positive customer experience.
• Ensure Associates complete tasks according to the store plan and prioritize work as needed.
• Communicate priorities and progress accurately and effectively with management and Associates.
• Give and accept recognition and constructive feedback.
• Partner with Management on Associate training needs.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink-reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation support
• Bereavement benefit
• 401(k) with Associate contributions
• Child care and cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match, for those meeting service or hours requirements
• Medical, dental, and vision insurance, for those meeting service or hours requirements
• Health savings account (HSA), for those meeting service or hours requirements
• Health care flexible spending account (FSA), for those meeting service or hours requirements
• Life insurance, for those meeting service or hours requirements
• Short- and long-term disability, for those meeting service or hours requirements
• Paid parental leave, for those meeting service or hours requirements
• Paid holidays, vacation, and sick time, for those meeting service or hours requirements
• Auto and home insurance discounts, for those meeting service or hours requirements
• Scholarship program, for those meeting service or hours requirements
• Adoption assistance, for those meeting service or hours requirements
• Competitive salary and benefits package