Service Coordinator Jobs

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Customer Service Coordinator

Keysight Technologies, Inc.•Colorado Springs, CO
•Remote
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About The Position

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. If you have a passion for customer service, consider joining our team. The Customer Service Coordinator proactively manages relationships with customers and Service/Sales Account Managers to deliver an excellent customer service experience and build loyalty. They accomplish this by interacting with internal teams in the end-to-end order process. Specific activities include generating quotes, booking and managing orders, answering phones, communicating effectively with customers and cross-functional teams. The ideal candidate shows ownership, clear communication, problem-solving, and follow-through in resolving issues. We are looking for proactive and motivated Customer Service Representative who will be a part of a fast-paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers. In this job you will work with customers based in the United States while working with an internal team spread across the globe. This is a complex job that requires excellent communication and organizational skills.

Requirements

  • Have a desire to delight customers and a solution-centric mindset
  • Be able to clearly articulate messages to a variety of audiences
  • Have the ability to establish and maintain strong relationships
  • Be able to offer alternate solutions to existing processes/procedures
  • Effective time management in fast paced environments
  • Possess organizational skills to maximize productivity
  • Produce quality work that is accurate and with eye for detail
  • Seek to improve the job through continuous improvement and provides solution-oriented feedback
  • Demonstrate business judgment through internal consulting, collaboration, and working independently
  • Have the ability to solve complex issues and identifying paths forward in the best interest of the customer and the company
  • Be proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint
  • Be available to work an hourly position that may involve occasional overtime

Responsibilities

  • Proactively manages relationships with customers and Service/Sales Account Managers to deliver an excellent customer service experience and build loyalty.
  • Interacts with internal teams in the end-to-end order process.
  • Generates quotes.
  • Books and manages orders.
  • Answers phones.
  • Communicates effectively with customers and cross-functional teams.
  • Takes ownership of work while collaborating closely with internal and external customers.
  • Works with customers based in the United States.
  • Works with an internal team spread across the globe.

Benefits

  • Medical, dental and vision
  • Health Savings Account
  • Health Care and Dependent Care Flexible Spending Accounts
  • Life, Accident, Disability insurance
  • Business Travel Accident and Business Travel Health
  • 401(k) Plan
  • Flexible Time Off, Paid Holidays
  • Paid Family Leave
  • Discounts, Perks
  • Adoption Assistance
  • ESPP (Employee Stock Purchase Plan)
  • Keysight Results Bonus Program

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

No Education Listed

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