Field Service Coordinator

ABB•New Berlin, WI

23d

About The Position

ABB is hiring a Field Service Coordinator for its Southern region; ideal candidates will be located in the Southern United States. The role provides remote and local technical support to customers, contractors, and technicians working with ABB equipment, including photovoltaic inverters, battery energy storage systems, power conversion systems, medium-voltage cells and transformers, auxiliary panels, cooling equipment, and communications systems. The coordinator schedules and manages Service Technician assignments, ensures work is appropriately staffed, and helps technicians understand assignment duration and responsibilities. The position also oversees documentation, tools and supplies, training and equipment needs, and inventory procurement. Ongoing communication with technicians and customers is important to resolve issues and ensure completed work meets customer needs. Travel may be required up to 80% of the time, and the successful candidate must be able to work independently while traveling.

Requirements

High school diploma.
At least 5 years of experience in the maintenance service sector.
In-depth knowledge of communication networks, cooling systems, power electronics, electrical diagram interpretation, medium-voltage equipment, and electrical switchgear.
Ability to read and interpret technical manuals, procedures, and regulations.
Knowledge of environmental, health, and safety regulations applicable to technicians working on solar farms.
Willingness to travel up to 80% of the time and ability to travel and work independently.

Nice To Haves

Experience in renewable energy projects or other energy-related operations and maintenance industries is preferred.

Responsibilities

Provide remote and local technical support to customers, contractors, and technicians to resolve incidents involving ABB equipment.
Coordinate with contractors and technicians and maintain daily communication with technicians to resolve issues.
Plan, direct, and manage Service Technician schedules and assignments.
Ensure jobs are staffed appropriately and technicians understand assignment duration and responsibilities.
Complete and maintain accurate documentation and records of performed activities.
Ensure technicians have the tools and supplies needed to perform their jobs.
Coordinate and ensure technicians receive appropriate training and equipment for assignments.
Manage supplies inventory, including purchasing tools, equipment, and personal protective equipment (PPE).
Maintain communication with customers to ensure technicians’ completed work meets their needs.
Address and resolve issues or concerns involving employees and customers.

Benefits

Choice between two medical plan options: a PPO Copay Plan or a High Deductible Plan with a Health Savings Account.
Choice between two dental plan options: Core and Core Plus.
Vision benefit.
Company-paid life insurance and accidental death and dismemberment insurance.
Voluntary life and accidental death and dismemberment insurance, employee-paid.
Company-paid short-term disability coverage for up to 26 weeks.
Company-paid long-term disability coverage at 60% of pay, with an option to increase coverage to 66 2/3% of pay.
Supplemental benefits, including accident insurance, hospital indemnity, critical illness, and pet insurance; employee-paid.
Parental leave of up to 6 weeks.
Employee Assistance Program.
Health Advocate support for mental and behavioral health, general health navigation, virtual health, and infertility and adoption.
Employee discount program.
401(k) Savings Plan with company contributions.
Employee Stock Acquisition Plan (ESAP).
11 paid holidays.
Vacation based on years of service for hourly and non-exempt positions; salaried exempt positions receive vacation under a permissive time away policy.