Program Service Coordinator I -Full Time; 7630-701-N

Catholic Charities Brooklyn and Queens • Brooklyn, NY

5d

About The Position

Catholic Charities Brooklyn and Queens provides social services through more than 160 programs. POP Management, its in-house property management company, operates affordable housing for low-income seniors and supportive populations, including people with histories of homelessness, substance abuse, or chronic mental illness.

The Program Service Coordinator I oversees safe, stable, affordable housing for up to 75 tenants in Caring Communities SROs. Working as part of a team, the coordinator helps tenants engage with their housing and community and leads the property management team’s collaboration with social services and maintenance. The role uses a holistic approach to identifying tenants’ needs and connecting them with appropriate internal or external services.

The coordinator identifies and addresses tenants’ human service needs, responds to emergencies according to the on-call schedule, and works with social services staff when clinical or medical emergencies arise. The role also oversees building upkeep and quality improvement, unit readiness and vacancy reporting, tenant eligibility and move-ins, housing subsidy and recertification requirements, rent collection and tracking, and staff meetings, training, and agency planning activities.

Requirements

• Bachelor’s degree in social services, human services, business, or a related field.
• At least three years of experience working in housing, mental health, or a related field.
• Ability to assess, de-escalate, and intervene appropriately in a crisis.
• Ability to travel throughout the five boroughs as needed.
• Ability to respond to 24-hour emergencies by phone.
• Frequent sitting, standing, walking, and climbing stairs.

Nice To Haves

• Bilingual ability is preferred.

Responsibilities

• Identify tenants’ human service needs through direct contact and coordinate with appropriate social services staff to address them.
• Follow the crisis-management on-call schedule and be available to respond to emergencies by phone; contact the Assistant Director and/or appropriate social services staff during clinical or medical emergencies.
• Lead the property management team and facilitate collaboration among property management, social services, and maintenance.
• Develop and monitor maintenance and quality improvement plans for building upkeep.
• Ensure vacated units are ready within 30 days by coordinating with the Assistant Director and maintenance staff, including coordination of tenants’ belongings when they leave the program.
• Coordinate current vacancy information with the Assistant Director for government reporting.
• Interview prospective tenants and verify eligibility in a timely manner.
• Coordinate efficient move-ins with new tenants and referring agencies, and orient tenants to the Section 8 Lease, House Rules, Tenant Rights, and program and neighborhood resources.
• Assist new tenants with HPD certification requirements so their subsidy is in place.
• Coordinate annual subsidy and TIC recertifications for all tenants within HPD timelines.
• Collect and post monthly rent in accordance with agency practices.
• Coordinate rent tracking and reconciliation with fiscal staff to keep rent balances current.
• Facilitate regular staff meetings with direct reports.
• Ensure staff participate in agency strategic planning, quality improvement efforts, and required agency training.

Benefits

• Generous vacation, personal, and sick days, and annual paid holidays.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Retirement savings with agency match.
• Transit Flexible Spending Account.
• Life insurance.
• Public Loan Forgiveness Qualified Employer.
• Training series and other additional voluntary benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level