Program Service Coordinator I -Full Time; 7630-701-N
About The Position
The Program Service Coordinator I oversees the provision of safe, stable, affordable housing for 75 or fewer tenants living in Caring Communities SROs. Tenants have past histories of homelessness, and the coordinator works as part of a team to support their engagement in their housing and community. The role provides leadership to the property management team and facilitates collaboration among property management, social services, and maintenance. The agency takes a full-system-of-care approach, requiring staff to assess tenants' needs holistically and connect them with appropriate internal or external services. The coordinator ensures tenants' human service needs are identified and addressed through direct contact and collaboration with social services staff. The position also involves crisis response, building upkeep and quality improvement, tenant eligibility and move-in coordination, subsidy and recertification requirements, rent collection and tracking, and staff supervision, meetings, training, and participation in agency planning and quality improvement.
Requirements
- Bachelor's degree in social services, human services, business, or a related field.
- At least three years of experience working in housing, mental health, or a related field.
- Ability to appropriately assess, de-escalate, and intervene in crisis situations.
- Ability to travel throughout the five boroughs as needed.
- Ability to respond to 24-hour emergencies by phone.
Nice To Haves
- Bilingual.
Responsibilities
- Identify and address tenants' human service needs through direct contact and collaboration with appropriate social services staff.
- Follow the crisis management on-call schedule and respond to 24-hour emergency calls; contact the Assistant Director and/or appropriate social services staff in clinical or medical emergencies.
- Develop and monitor maintenance and quality improvement plans to ensure high-quality building upkeep.
- Ensure units are ready within 30 days of move-out, coordinating with the Assistant Director and maintenance staff, including coordination of tenants' belongings when they leave the program.
- Coordinate current vacancy information with the Assistant Director for government reporting.
- Interview prospective tenants and verify eligibility in a timely manner.
- Coordinate efficient move-ins with new tenants and referring agencies, and orient tenants to the Section 8 Lease, House Rules, Tenant Rights, and program and neighborhood resources.
- Assist new tenants with HPD certification requirements to ensure their subsidy is in place.
- Coordinate annual tenant subsidy and TIC recertifications within HPD timeline guidelines.
- Collect and post monthly rent in accordance with agency practices, and coordinate rent tracking and reconciliation with fiscal staff to keep balances up to date.
- Facilitate regular staff meetings with direct reports.
- Ensure staff participate in agency strategic planning and quality improvement efforts.
- Ensure staff participate appropriately in required agency training.
Benefits
- Generous time off, including vacation, personal days, sick days, and paid holidays annually.
- Medical benefits.
- Dental benefits.
- Vision benefits.
- Retirement savings with agency match.
- Transit benefits.
- Flexible Spending Account.
- Life insurance.
- Public Loan Forgiveness Qualified Employer.
- Training Series and other additional voluntary benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
