Retail Customer Service Coordinator: North Phoenix
About The Position
The Retail Customer Service Coordinator promotes an excellent customer experience and oversees front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The role leads by example through customer engagement and by maintaining a clean, organized store. It also supports front-end operations, Associate training, task execution, store safety, and shrink-reduction efforts. The position is based at the Marshalls store at 21001 N Tatum Blvd, Phoenix, Arizona. Starting pay is $16.15 to $16.65 per hour; actual starting pay depends on relevant skills, qualifications, and experience.
Requirements
- Available to work a flexible schedule, including nights and weekends.
- Strong understanding of merchandising techniques.
- Ability to multitask.
- Strong communication and organizational skills, with attention to detail.
- Ability to respond appropriately to changes in direction or unexpected situations.
- Ability to work effectively with peers and supervisors as a team player.
- Ability to train others.
- One year of retail experience and six months of leadership experience.
Responsibilities
- Promote a positive internal and external customer experience and model outstanding customer service.
- Promote honesty and integrity and maintain confidentiality.
- Train and mentor Associates on front-end principles and coach them on personalizing customer service while promoting loyalty programs.
- Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
- Address customer concerns promptly and work toward a positive customer experience.
- Ensure Associates complete tasks according to the store plan and prioritize work as needed.
- Communicate priorities and progress accurately and effectively with management and Associates.
- Give and accept recognition and constructive feedback.
- Partner with Management on Associate training needs.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in store shrink-reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) with Associate contributions
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match, for those meeting service or hours requirements
- Medical, dental, and vision insurance, for those meeting service or hours requirements
- Health savings account (HSA), for those meeting service or hours requirements
- Health care flexible spending account (FSA), for those meeting service or hours requirements
- Life insurance, for those meeting service or hours requirements
- Short- and long-term disability, for those meeting service or hours requirements
- Paid parental leave, for those meeting service or hours requirements
- Paid holidays, vacation, and sick time, for those meeting service or hours requirements
- Auto and home insurance discounts, for those meeting service or hours requirements
- Scholarship program, for those meeting service or hours requirements
- Adoption assistance, for those meeting service or hours requirements
- Competitive salary and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
