Retail Customer Service Coordinator
About The Position
The Retail Customer Service Coordinator promotes an excellent customer experience and oversees Associates at the front of the store to ensure prompt, courteous service and promotion of loyalty programs. The coordinator leads by example through customer engagement, maintaining a clean and organized store, and modeling outstanding service. The role includes training and mentoring Associates, coordinating front-end coverage and breaks, addressing customer concerns, communicating priorities, and partnering with Management on training needs. The coordinator also supports store safety, labor-law and policy compliance, and shrink-reduction goals. Other duties may be assigned.
Requirements
- Available to work a flexible schedule, including nights and weekends.
- Strong understanding of merchandising techniques.
- Able to multitask.
- Strong communication and organizational skills, with attention to detail.
- Able to respond appropriately to changes in direction or unexpected situations.
- Works effectively as a team player with peers and supervisors.
- Able to train others.
- At least 1 year of retail experience and 6 months of leadership experience.
Responsibilities
- Create a positive internal and external customer experience.
- Promote a culture of honesty and integrity and maintain confidentiality.
- Train and mentor Associates on front-end principles and personalizing customer interactions while promoting loyalty programs.
- Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
- Address customer concerns and issues promptly.
- Ensure Associates complete tasks according to the store plan, prioritizing as needed.
- Communicate priorities and progress updates accurately and effectively with Management and Associates.
- Give and receive recognition and constructive feedback.
- Partner with Management on Associate training needs.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in store shrink-reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match for Associates who meet service or hours requirements
- Medical, dental, and vision coverage for Associates who meet service or hours requirements
- Health savings account (HSA) for Associates who meet service or hours requirements
- Health care flexible spending account (FSA) for Associates who meet service or hours requirements
- Life insurance for Associates who meet service or hours requirements
- Short- and long-term disability coverage for Associates who meet service or hours requirements
- Paid parental leave for Associates who meet service or hours requirements
- Paid holidays, vacation, and sick time for Associates who meet service or hours requirements
- Auto and home insurance discounts for Associates who meet service or hours requirements
- Scholarship program
- Adoption assistance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
