PT Retail Customer Service Coordinator
About The Position
The Retail Customer Service Coordinator promotes an excellent customer experience and oversees front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The Coordinator leads by example, engaging with customers and maintaining a clean, organized store while role-modeling outstanding customer service. The role includes training and mentoring Associates on front-end principles and personalized customer service, assigning registers, coordinating breaks, responding to POS coverage needs, and addressing customer concerns. The Coordinator helps ensure tasks are completed according to the store plan, communicates priorities and progress with management and Associates, and partners with Management on training needs. The position also supports labor-law and policy compliance, credit and loyalty programs, shrink reduction, and workplace safety. Other duties may be assigned.
Requirements
- Available to work a flexible schedule, including nights and weekends.
- Strong understanding of merchandising techniques.
- Able to multitask.
- Strong communication and organizational skills, with attention to detail.
- Able to respond appropriately to changes in direction or unexpected situations.
- Able to work effectively with peers and supervisors as a team player.
- Able to train others.
- One year of retail experience and six months of leadership experience.
Responsibilities
- Create a positive internal and external customer experience.
- Promote honesty and integrity and maintain confidentiality.
- Train and mentor Associates on front-end principles.
- Train and coach Associates on personalizing customer service while promoting loyalty programs.
- Assign registers, respond to POS coverage needs, and coordinate breaks for Associates.
- Address customer concerns and issues promptly.
- Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
- Communicate priorities effectively with management and Associates and provide progress updates.
- Provide and accept recognition and constructive feedback.
- Partner with Management on Associate training needs.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in store shrink reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet and legal insurance
- Credit union
- Referral bonuses
- 401(k) match for those who meet service or hours requirements
- Medical, dental, and vision coverage for those who meet service or hours requirements
- Health savings account (HSA) and health care flexible spending account (FSA) for those who meet service or hours requirements
- Life insurance and short- and long-term disability for those who meet service or hours requirements
- Paid parental leave, holidays, vacation, and sick time for those who meet service or hours requirements
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
- Competitive salary and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
