Retail Customer Service Coordinator

TJX•Phoenix, AZ

10d•Onsite

About The Position

The Retail Customer Service Coordinator is responsible for promoting an excellent customer experience and overseeing Associates at the front of the store. The role ensures prompt, courteous service and promotes loyalty programs. The Coordinator leads by example through customer engagement and interaction, maintaining a clean and organized store, and modeling outstanding customer service. The Coordinator helps create a positive experience for internal and external customers, promotes honesty and integrity, and maintains confidentiality. The role trains and mentors Associates on front-end principles and coaching them to personalize customer interactions while promoting loyalty programs. It also supports register coverage, assigns registers, coordinates breaks, responds to customer concerns, and helps ensure store tasks are completed according to plan. The position communicates priorities and progress updates to management and Associates, gives and receives recognition and constructive feedback, and partners with Management on training needs. The Coordinator helps ensure compliance with labor laws and company policies and procedures, promotes credit and loyalty programs, supports shrink-reduction goals, and promotes safety. Other duties may be assigned.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Able to multitask.
Strong communication and organizational skills, with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Team player who works effectively with peers and supervisors.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote an excellent customer experience and oversee front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs.
Lead by example by engaging with customers and maintaining a clean and organized store.
Model outstanding customer service and help create positive internal and external customer experiences.
Promote honesty and integrity and maintain confidentiality.
Train and mentor Associates on front-end principles, personalizing customer experiences, and promoting loyalty programs.
Assign registers, support and respond to point-of-sale coverage needs, and coordinate Associate breaks.
Address customer concerns and issues promptly.
Ensure Associates execute tasks and activities according to the store plan, prioritizing as needed.
Communicate priorities and progress updates accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.